Operations Manager Jobs

About The Position

Requirements

• Prior experience in building management, property management, facilities management, or commercial real estate operations.
• Understanding of basic technical aspects of property operations, including HVAC, fire and life safety systems, mechanical and electrical systems, plumbing, building access systems, and common area maintenance.
• Proficiency with a range of information technology tools and platforms.
• Excellent communication, organization, stakeholder management, customer service, and problem-solving skills.
• Ability to work independently with little supervision and effectively handle stressful situations.
• Self-motivated, confident, energetic, and flexible.

Nice To Haves

• Knowledge of local building codes, occupational health and safety requirements, authority inspections, permitting processes, landlord coordination, critical building systems, and vendor management.
• Experience working within Life Sciences or in a regulated environment.

Responsibilities

• Support teamwork, cooperation, performance excellence, and personal success.
• Conduct routine property walkthroughs and inspections to monitor building conditions, tenant areas, common spaces, life safety systems, and service quality.
• Respond promptly to tenant work orders, service requests, and building issues while maintaining KPI compliance and customer service standards.
• Identify and recommend improvements to building operations, tenant experience, service delivery, safety, and regulatory compliance.
• Schedule and manage repairs, maintenance, minor works, and other work requests, tracking them through completion.
• Direct vendors, contractors, facilities staff, landlord representatives, and other service providers to coordinate work with minimal disruption.
• Assist with procurement of vendors and services, initiate vendor procurement through purchase orders, and follow up on timely billing.
• Coordinate with Finance to ensure accruals and invoice processing are completed on time.
• Coordinate building services and amenities, including access control, parking, janitorial, waste management, conference and event support, tenant communications, and other property services.
• Coordinate and support events, meetings, and conference facilities.
• Communicate with tenants, landlord representatives, ownership, local authorities, inspectors, emergency responders, and other stakeholders about operations, planned work, service interruptions, inspections, permits, and compliance.
• Maintain building records, tenant communications, inspection documentation, permits, service contracts, compliance records, emergency response documentation, and other official property files.
• Maintain and support emergency response plans, evacuation procedures, after-hours response protocols, incident communications, environmental health and safety requirements, and coordination with emergency services or authorities having jurisdiction.
• Represent the property at tenant meetings, landlord coordination discussions, operational reviews, business reviews, and other stakeholder forums.
• Participate in budget planning to define business strategy and spending limits.
• Coordinate with the on-site Security team to meet tenant and landlord needs while complying with security procedures.
• Manage logistics for floor-level first-class mail delivery to designated locations.
• Conduct frequent janitorial inspections and communicate with vendors to ensure KPIs are met and concerns are addressed proactively.
• Comply with lease requirements, landlord obligations, service agreements, building rules, and applicable local codes or authority requirements.
• Build and maintain positive tenant relationships through timely communication, professional follow-up, and effective resolution of building-related concerns.
• Coordinate property operations in accordance with policies, procedures, ownership expectations, regulatory requirements, and occupant needs.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.