Manager, Cafe Operations
About The Position
The Cafe Operations Manager is responsible for departmental P&L expense lines designated by the General Manager and supports cafe senior leadership in upholding brand standards and core values while meeting or exceeding Hard Rock business objectives. The role includes managing a department or cost center, labor schedules, and financial performance, while partnering with other departments to consistently deliver products and services to brand standards. The manager coaches and develops hourly team members, supports recruitment and retention, establishes clear goals and expectations, and promotes career development and continuous learning. The role also prioritizes guest satisfaction, observes service standards, and supports Rock Shop retail sales through team and guest interactions. The position requires the ability to engage guests in conversation about music.
Requirements
- 3+ years in a restaurant operations managerial role with high-volume exposure in a casual-themed, full-service restaurant.
- Genuine enthusiasm and aptitude for serving people.
- Excellent verbal and written communication skills, including strong listening and speaking skills.
- High level of business acumen and common sense.
- Strong problem-solving skills, including the ability to diagnose issues and implement solutions.
- Ability to comprehend and use technical or professional language to communicate complex ideas.
- Ability to pitch and present information effectively in one-on-one and group situations to media, customers, clients, partners, and employees.
- Fluency in English.
Nice To Haves
- Ability to learn and bring out-of-the-box ideas to the team.
- Ability to speak multiple languages.
Responsibilities
- Manage designated departmental P&L expense lines and demonstrate understanding of the cafe budget and P&L.
- Manage labor schedules in line with the cafe budget and forecast models.
- Successfully run a department and/or cost center.
- Partner across departments to support consistent execution of systems and processes and delivery of products and services to Hard Rock brand standards.
- Mentor and coach hourly staff to develop brand ambassadors and provide industry-leading customer service.
- Support senior management in building a functional hourly team aligned around the cafe's vision and values.
- Execute Rock Shop brand standards and identify opportunities to grow retail sales through staff and guest interaction.
- Foster a guest-first customer service environment.
- Execute standards for guest satisfaction that meet or exceed brand standards, as measured by objective ranking systems.
- Observe service standards to ensure guest expectations of the brand and cafe are upheld.
- Engage with guests about current and past music.
- Support senior management in attracting and retaining talented employees and placing them in roles that leverage their skills.
- Define goals and expectations for team members using performance review tools and hold them accountable for performance.
- Support staff development and advancement along established career paths.
- Develop, implement, and execute learning and development programs for team members to drive improvement and retention.
- Maintain a self-motivated approach to personal and professional development.
Benefits
- Comprehensive benefits package intended to support team members' health, future planning, and work-life balance; benefits may vary with employment status.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
