Manager, Domestic Operations

DSV•Chandler, AZ

5d•$82,560 - $103,200

About The Position

The Manager, Domestic Operations oversees the day-to-day operations of DSV’s tradeshow and events logistics division. The role plans, coordinates, and executes domestic and international tradeshow shipments, including delivery, on-site handling, and post-show return logistics. The manager leads operational teams, manages vendor and carrier relationships, and ensures compliance with tradeshow regulations, customer requirements, and DSV operational standards. This position delivers customer service in a fast-paced, time-sensitive environment while driving efficiency, accuracy, and continuous improvement across tradeshow operations. It manages inbound, outbound, on-site, and return freight movements; coordinates shipments and show schedules; and serves as a primary operational contact for customers, show contractors, freight handlers, and internal teams. The role also oversees staff, performance metrics, vendors, compliance, and operational improvement initiatives. Participation in on-site tradeshow operations, including travel and work outside regular business hours, may be required.

Requirements

At least 5 years of experience in logistics or transportation management.
Strong leadership, communication, and interpersonal skills, with the ability to manage teams in a high-pressure, deadline-driven environment.
In-depth knowledge of tradeshow logistics, drayage operations, show regulations, and exhibition industry practices.
Excellent problem-solving and decision-making skills, including the ability to manage multiple priorities simultaneously.
Strong organizational and time-management skills.
Customer-focused mindset and experience managing high-profile or time-critical accounts.
Proficiency in transportation management systems (TMS), warehouse management systems (WMS), and Microsoft Office applications.
Fluency in English, both oral and written.
Experience with Microsoft Office Suite, particularly Excel and PowerPoint, and transportation management software.

Nice To Haves

Bachelor’s degree in business administration, logistics, supply chain management, or a related field.
Tradeshow, exhibition, or event logistics experience.
Prior supervisory or management experience in an operations environment.
Knowledge of international shipping processes, customs documentation, and ATA carnets.
Master’s degree in business administration, logistics, supply chain management, or a related field.
Experience in international transportation and logistics management.

Responsibilities

Manage all aspects of tradeshow logistics operations, including inbound, outbound, on-site, and return freight movements.
Plan and coordinate end-to-end tradeshow shipments, including advance warehouse delivery, direct-to-show freight, and show-site move-in and move-out schedules.
Ensure compliance with show regulations, exhibitor manuals, marshaling yard procedures, union labor requirements, and venue guidelines.
Serve as the primary operational point of contact for customers, show contractors, freight handlers, and internal teams.
Develop and implement operational policies, procedures, and best practices for tradeshow and event logistics.
Lead, train, and manage tradeshow operations staff, including workload planning, scheduling, performance management, and coaching.
Monitor and manage key performance indicators, including on-time delivery, service quality, cost control, and customer satisfaction.
Coordinate with customs brokers and international partners to ensure compliance with import and export regulations for international exhibitions.
Manage relationships with drayage providers, carriers, warehouses, and show-site service partners.
Identify risks and resolve issues involving freight delays, damages, missed deadlines, or show-site challenges.
Collaborate with sales, customer service, and finance teams on customer solutions, pricing, billing accuracy, and contract requirements.
Participate in on-site tradeshow operations as needed, including weekends, evenings, and travel to show locations.
Drive continuous improvement initiatives to enhance operational efficiency, accuracy, and customer experience.