Domestic Operations Specialist

LOGISTICS PLUS INC • Erie, PA

6d • Onsite

About The Position

We are looking for a service-minded Domestic Operations Specialist to act as a liaison between customers and freight carriers. The Specialist secures new accounts, expedites the sharing of information and documentation between customers and carriers, and communicates with dispatchers and drivers to track loads. The role includes negotiating contracts with carriers in a manner that optimizes profits and maintaining current knowledge of freight carrier services. Success requires attracting new customers, ensuring customer retention, and multitasking in a dynamic, fast-paced environment.

The position has no supervisory responsibilities. The Specialist may also be assigned other duties.

Requirements

• High school diploma or equivalent required.
• Intelligent, self-motivated, and detail-oriented, with excellent organizational skills and the ability to multitask and prioritize in a fast-paced environment.
• Excellent communication, interpersonal, and analytical skills.
• Strong computer skills, including Microsoft Word, Excel, and Outlook.
• Prolonged periods sitting at a desk and working on a computer.

Nice To Haves

• Prior experience in transportation, supply chain management, freight brokerage, or the logistics industry.
• Two to five years of experience in a similar position.
• Established customer and carrier relationships.
• Bilingual in English and Spanish.

Responsibilities

• Maintain positive relationships with customers, colleagues, and carriers.
• Manage new and existing customer accounts and solicit freight.
• Generate new customers from leads or cold calls.
• Process and generate shipment orders in the company TMS.
• Communicate with carriers and tender loads.
• Plan, manage, and trace shipments.
• Provide financial and shipment reports to customers and management.
• Take immediate action to correct or solve issues that may occur.
• Be on-call on holidays, weekends, and after traditional office hours.
• Perform other assigned duties.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED