Domestic Operations Specialist

PGL•Compton, CA

3d•$28 - $35•Onsite

About The Position

The Domestic Operations Specialist processes and coordinates freight shipments, supports customers, and helps ensure accurate, compliant, and efficient operations. The role receives and processes documents for accuracy, requiring complex knowledge of customers, carriers, and procedures; enters operational data into software systems; identifies missing information or potential service concerns; and works with the appropriate groups to resolve them. The specialist determines logical routing based on customer requirements, tracks shipments and assists with tracing, responds to complex or escalated questions, and prepares detailed quotes and invoices. The position also works with carriers, customers, and internal teams, supports account management, and helps maintain compliance and a safe, effective work environment. Other duties may be assigned. The role includes arranging transportation and shipment services, preparing and verifying shipping and customs documentation, providing shipment updates, managing freight costs and invoices, and advising on packing, routing, insurance, and regulatory requirements. It may involve domestic operations and, in some cases, international operations. The specialist may also identify shipping solutions that reduce costs or environmental impacts. This is a full-time, entry-level position located at the LAX Station in Rancho Dominguez, California. The position is listed as having an any-shift schedule, with negligible travel. The salary range is $28.00–$35.00 per hour.

Requirements

2–7 years of freight forwarding experience.
Experience with applicable compliance and regulatory requirements.
Willingness to work a variable schedule, including overtime, weekends, and holidays.
Industry-related degree and/or certification.
Knowledge of transportation, customer service, administrative procedures, geography, production and processing, public safety and security, mathematics, and English language.
Skills including active listening, speaking, critical thinking, active learning, negotiation, time management, complex problem solving, social perceptiveness, coordination, judgment and decision-making, monitoring, reading comprehension, and service orientation.
Abilities including oral comprehension and expression, information ordering, problem sensitivity, written comprehension and expression, deductive and inductive reasoning, number facility, perceptual speed, selective attention, near vision, speech clarity, and speech recognition.

Nice To Haves

AOG experience.
Hazmat certification.

Responsibilities

Calculate shipment weight, volume, and costs; prepare freight quotes and invoices.
Inform clients about shipping options, timelines, transfers, regulations, and shipment status.
Prepare and verify bills of lading, packing lists, dock receipts, certificates of origin, customs paperwork, and other shipping documentation.
Verify that packaging, labeling, and documentation comply with customs, insurance, regulatory, and company requirements.
Select logical, efficient, and cost-effective shipment routes based on customer requirements, goods, transit times, and security needs.
Track shipments and orders, monitor goods in transit, and assist with tracing shipments as needed.
Coordinate shipment activities with airlines, shipping companies, truck operators, other carriers, customers, and internal teams.
Reserve space on ships, aircraft, trains, or trucks; consolidate loads; and arrange delivery, storage, or special transport of cargo.
Negotiate freight rates and arrange payment of freight, insurance, duties, taxes, and other charges.
Coordinate with customs brokers and arrange for customs clearance and applicable paperwork.
Recommend or arrange appropriate packing methods and cargo insurance; assist clients with insurance reimbursements.
Process operational data and documents in software systems, identify missing information or service concerns, and coordinate resolutions.
Address complex or escalated customer questions about shipments, billing, status, services, carriers, and other needs.
Run, analyze, and summarize operational reports, and present information to coworkers or supervisors as needed.
Maintain customer profiles, service details, and other account information; assist with account management.
Ensure compliance with company policies and procedures and support a safe and effective work environment; assist others with operational matters.
Maintain current knowledge of factors affecting freight shipping and provide port or shipment information to importers and exporters.
Analyze routes and recommend transportation methods that may reduce environmental impact or carbon emissions.
Refer exporters to relevant specialists in trade financing, international marketing, government export requirements, international banking, or marine insurance.
Perform other duties as assigned.