Domestic Logistics Specialist

R+L Global•Hoover, AL

About The Position

The Domestic Logistics Specialist - Track & Trace manages a high volume of outbound phone calls and email correspondence to monitor shipment status and resolve internal and external customer issues. The role includes data entry, carrier compliance monitoring, customer account maintenance, and analyzing, tracking, and tracing freight to ensure final delivery. The specialist supports Operations and Sales with proactive tracking, document preparation, bill of lading generation, and verification of load status and delivery integrity. They provide customers with timely ETA updates, escalate service failures and delays, ensure carriers use required tracking tools, and collect shipment documents and real-time updates needed to close loads. The role also provides backup after-hours Capacity Procurement coverage during unplanned absences or scheduled PTO. Regular and reliable attendance is an essential function. Duties are illustrative and may include other related responsibilities to meet the organization’s needs.

Requirements

High school diploma or GED.
Ability to manage high call volumes and prioritize time-sensitive shipments.
Ability to work autonomously while contributing to a collaborative team.
Ability to multitask, adapt to changing priorities, meet deadlines, work under pressure, prioritize work, and maintain discretion regarding confidential matters while providing positive customer service.
Strong ownership of role and responsibilities and active contribution to team goals.
Strong interpersonal skills and a collaborative approach to working with internal teams and external partners.
Ability to build and maintain positive relationships with colleagues, clients, and stakeholders.
Ability to engage respectfully with diverse groups and facilitate open and honest communication.
Proficient written and oral communication skills, including the ability to convey information clearly to internal and external business partners.
Active listening and empathy to understand customer needs and provide personalized support.
Ability to respond effectively to challenging customer interactions.
Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, and video conferencing tools such as WebEx, Zoom, and Microsoft Teams.
Fluent in written and spoken English.
Flexibility to work nights and weekends occasionally for after-hours coverage during unplanned absences or scheduled PTO.
Ability to maintain regular and reliable attendance, with or without reasonable accommodation.

Nice To Haves

Previous experience in track and trace, dispatching, carrier management, or logistics operations.
Previous experience with transportation management systems (TMS) and load boards.
Experience with one or more of the following modes: dry van, LTL, expedited, flatbed, oversized, refrigerated, or intermodal.
Drive, assertiveness, passion, and dedication to succeed in the logistics industry.

Responsibilities

Support Operations and Sales with proactive tracking, document preparation, BOL generation, and verification of load status and delivery integrity.
Make up to 100 outbound calls per day to carriers to confirm shipment status, location updates, and delivery timelines.
Provide timely and accurate ETA updates to customers and promptly escalate service failures or delays to Operations and Sales.
Ensure carrier compliance with required tracking tools and platforms, including Trucker Tools and other approved visibility systems.
Communicate shipment progress, delays, and exceptions with clients, carriers, and colleagues.
Gather PODs, BOLs, invoices, and real-time shipment updates from internal teams, customers, and carriers to close loads promptly.
Track and trace freight from origination through final delivery and proactively resolve operational challenges.
Confirm final delivery and ensure proper documentation before closing loads.
Provide customer service through regular conversations with customers and carriers, building relationships and addressing their needs.
Provide backup after-hours Capacity Procurement coverage during unplanned absences or scheduled PTO.
Maintain regular and reliable attendance.
Perform other related duties as needed to meet the organization’s ongoing needs.