Domestic Operations Agent

RADIANT LOGISTICS INC • Syosset, NY

6d • $25 - $31 • Onsite

About The Position

The Domestic Operations Agent coordinates and executes day-to-day domestic freight forwarding operations, serving as a key point of contact among customers, carriers, and internal teams. The role ensures shipments move accurately and on schedule while following company standard operating procedures. This is a full-time, onsite position in the Woodbury, New York office, with a schedule of at least eight hours per day and flexibility to complete required duties.

The agent manages domestic freight operations from start to finish, including shipment alerting, routing through internet-based tools, pricing, recordkeeping in transportation management software, shipment monitoring and follow-up, carrier and partner negotiations, and vendor-charge audits. The role supports U.S.-based customers and escalates service issues to management as needed.

The position requires at least three years of experience in a relevant operations environment and at least three years of freight forwarding experience, along with a high school diploma or equivalent. Candidates should have strong problem-solving, organizational, and prioritization skills, exceptional attention to detail, and the ability to work effectively under pressure and tight deadlines. Microsoft Office proficiency and experience with transportation tracking and management software are preferred.

The role is performed in a professional, climate-controlled office with usually moderate noise. Duties involve extended periods of sitting and using office equipment, with occasional standing, walking, reaching, and lifting or moving items weighing up to 15–25 pounds.

Requirements

• At least 3 years of experience in a relevant, fast-paced operations environment.
• At least 3 years of freight forwarding-specific experience.
• High school diploma or equivalent.
• Strong problem-solving skills and ability to perform effectively under pressure and tight deadlines.
• Exceptional attention to detail and strong organizational skills.
• Ability to manage competing priorities and proactively address issues.
• Ability to follow established standard operating procedures while contributing ideas for process improvement.

Nice To Haves

• Proficiency in Microsoft Office, including Outlook, Excel, and Word.
• Experience with transportation tracking and management software.

Responsibilities

• Manage domestic freight forwarding operations end-to-end, including alerting, routing via internet-based tools, and maintaining accurate records in transportation management software.
• Price domestic air, ground, LTL, and FTL shipments based on customer requirements and market conditions.
• Process and handle shipments carefully while following standard operating procedures.
• Support freight movement for a diverse base of U.S.-based customers.
• Monitor shipments for potential or existing service failures and clearly escalate issues to management in a timely manner.
• Follow up with agents to confirm shipment piece counts, weights, and dimensions, and update transportation software accordingly.
• Negotiate with carriers and partners to secure favorable rates and spot quotes.
• Review and audit vendor charges for accuracy and legitimacy before approval.
• Perform additional duties as required.

Benefits

• Medical, prescription drug, dental, and vision coverage for the employee and dependents.
• Health Savings Account with employer contributions.
• Flexible Spending Account options for medical and/or dependent care.
• Company-provided life insurance.
• Short-term and long-term disability insurance.
• 401(k) retirement savings plan with employer match.
• Paid time off for vacation, sick leave, and company-observed holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED