Domestic Logistics Specialist

R+L Carriers•Phoenix, AZ

About The Position

The Domestic Logistics Specialist - Track & Trace manages a high volume of outbound phone calls and email correspondence to monitor shipment status and resolve internal and external customer issues. The role includes data entry, carrier compliance monitoring, customer account maintenance, and analyzing, tracking, and tracing freight to ensure final delivery. The specialist supports Operations and Sales teams by proactively tracking shipments, preparing documents, generating bills of lading, and verifying load status and delivery integrity. They provide timely customer ETA updates, escalate delays and service failures, communicate with customers and carriers, collect required shipment documents, and confirm final delivery before loads are closed. The role also provides backup after-hours Capacity Procurement coverage during unplanned absences or scheduled PTO. Regular and reliable attendance is an essential function. The duties listed are illustrative and may include other related responsibilities as needed. Occasional night and weekend work may be required for after-hours coverage.

Requirements

High school diploma or GED.
Ability to manage high call volumes and prioritize time-sensitive shipments.
Ability to work autonomously while supporting a unified team.
Ability to multitask and adapt to changing priorities in a fast-paced logistics environment, meet deadlines, work under pressure, prioritize work, maintain discretion with confidential matters, and maintain a positive attitude while providing customer service.
Strong ownership of responsibilities and active contribution to team goals.
Strong interpersonal skills and a collaborative mindset for working with internal teams and external partners.
Ability to build and maintain positive relationships with colleagues, clients, and stakeholders.
Ability to engage respectfully with diverse groups and facilitate open and honest communication.
Proficient written and oral communication skills, including communicating information clearly to internal and external business partners.
Ability to actively listen, empathize, understand customer needs, and provide personalized support.
Ability to respond effectively to challenging customer interactions and diffuse difficult situations.
Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, and video conferencing tools such as WebEx, Zoom, and Microsoft Teams.
Fluency in reading, writing, and speaking English.
Flexibility to work nights and weekends occasionally for after-hours coverage.
Ability to maintain regular and reliable attendance, with or without reasonable accommodation.

Nice To Haves

Previous experience in track and trace, dispatching, carrier management, or logistics operations.
Previous experience with transportation management systems (TMS) and load boards.
Experience with one or more of these modes: dry van, LTL, expedited, flatbed, oversized, refrigerated, or intermodal.
Drive, assertiveness, passion, and dedication to succeed in the logistics industry.

Responsibilities

Support Operations and Sales teams with proactive tracking, document preparation, BOL generation, and verification of load status and delivery integrity.
Make up to 100 outbound calls per day to carriers to confirm shipment status, locations, and delivery timelines.
Provide timely and accurate ETA updates to customers and immediately escalate service failures or delays to Operations and Sales teams.
Monitor carrier compliance with required tracking tools and platforms, including Trucker Tools and other approved visibility systems.
Communicate shipment progress, delays, and exceptions to clients, carriers, and colleagues.
Gather PODs, BOLs, invoices, and real-time updates from internal teams, customers, and carriers to close loads promptly.
Track and trace freight from origination through final delivery and proactively resolve operational challenges.
Confirm final delivery and ensure proper documentation before load closure.
Provide customer service through daily conversations with customers and carriers, building relationships and serving their needs.
Provide backup after-hours Capacity Procurement coverage during unplanned absences or scheduled PTO.
Maintain regular and reliable attendance.
Perform other related duties as needed to meet the organization's ongoing needs.