Domestic Logistics Specialist

R+L Carriers • Phoenix, AZ

3d

About The Position

The Domestic Logistics Specialist – Track & Trace manages a high volume of outbound phone calls and email correspondence to monitor shipment status and resolve internal and external customer issues. The role includes data entry, carrier compliance monitoring, customer account maintenance, and analyzing, tracking, tracing, and ensuring final delivery of freight.

The specialist supports Operations and Sales by proactively tracking shipments, preparing documents, generating bills of lading, and verifying load status and delivery integrity. They communicate shipment progress, delays, exceptions, and accurate ETA updates to customers, carriers, and internal teams; promptly escalate service failures; and collect required proof-of-delivery documents, bills of lading, invoices, and real-time updates to close loads. The position also ensures carrier compliance with tracking systems, confirms final delivery and documentation, and provides customer service intended to build relationships and meet customer and carrier needs.

The role serves as backup for after-hours Capacity Procurement coverage during unplanned absences or scheduled PTO. Occasional night and weekend work may be required. Regular and reliable attendance is an essential function. Duties listed are illustrative rather than all-inclusive, and the employee may be asked to perform related duties as organizational needs evolve.

Requirements

• High school diploma or GED.
• Demonstrated ability to manage high call volumes and prioritize time-sensitive shipments.
• Ability to work autonomously while supporting a unified team.
• Ability to multitask and adapt to rapidly changing priorities in a fast-paced logistics environment, meet deadlines, work under pressure, prioritize work, and maintain discretion with confidential matters while maintaining a positive attitude and providing customer service.
• Strong ownership of role and responsibilities while contributing to team goals.
• Strong interpersonal skills and a collaborative mindset for working with internal teams and external partners.
• Ability to build and maintain positive relationships with colleagues, clients, and stakeholders; engage respectfully with diverse groups; and facilitate open, honest communication.
• Proficient written and oral communication skills, including the ability to convey information clearly to internal and external business partners.
• Ability to listen actively, empathize with customers, and provide personalized support.
• Ability to handle challenging customer interactions and respond effectively to defuse them.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and video conferencing tools such as WebEx, Zoom, and Microsoft Teams.
• Ability to read, write, and speak English fluently.
• Flexibility to work nights and weekends occasionally for after-hours coverage.
• Ability to maintain regular and reliable attendance, with or without reasonable accommodation.

Nice To Haves

• Previous experience in track and trace, dispatching, carrier management, or logistics operations.
• Previous experience with transportation management systems (TMS) and load boards.
• Experience with one or more of the following freight modes: dry van, LTL, expedited, flatbed, oversized, refrigerated, or intermodal.

Responsibilities

• Support Operations and Sales with proactive tracking, document preparation, BOL generation, and verification of load status and delivery integrity.
• Make a high volume of outbound calls to carriers, up to 100 per day, to confirm shipment status, location updates, and delivery timelines.
• Provide timely and accurate ETA updates to customers and immediately escalate service failures or delays to Operations and Sales.
• Ensure carrier compliance with required tracking tools and platforms, including Trucker Tools and other approved visibility systems.
• Communicate shipment progress, delays, and exceptions clearly with clients, carriers, and peers.
• Gather PODs, BOLs, invoices, and real-time updates from internal teams, customers, and carriers to close loads in a timely manner.
• Track and trace freight from origination through final delivery and proactively resolve operational challenges.
• Confirm final delivery and ensure proper documentation before load closure.
• Provide customer service through daily conversations with customers and carriers to build relationships and serve their needs.
• Provide backup after-hours Capacity Procurement coverage during unplanned absences or scheduled PTO.
• Maintain regular and reliable attendance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED