Domestic Operations Supervisor

AIT Worldwide Logistics, Inc.•Doral, FL

22h

About The Position

The Domestic Operations Supervisor is responsible for performance management and professional development of the Operations team. The role trains and develops employees, assigns work, and serves as a resource to employees. It also manages relationships with service providers and partners, coordinates shipment bookings with vendors, and helps ensure timely transfers from logistics providers’ warehouses to final destinations. The supervisor also assists with departmental work and daily shipment processing as needed. The position oversees domestic logistics operations, including warehouse functions, shipment and delivery schedules, inventory control, service levels, staff scheduling, customer communications, and service-provider relationships. The supervisor supports process improvement, safe operations, customer issue resolution, and team coaching. Work outside set shift hours and occasional on-call duty may be required, including periodic after-hours and weekend on-call coverage.

Requirements

Associate degree or equivalent work experience.
Minimum of 3–5 years of freight forwarding experience.
Domestic experience.
Forklift certification.
1–3 years of progressively responsible supervisory experience and labor scheduling.
Strong sense of urgency, attention to detail, and organizational skills.
Excellent time management skills and ability to manage multiple priorities.
Ability to multitask in a high-volume, fast-paced work environment.
Must be available for periodic after-hours and weekend on-call duty.
May be required to work outside set shift hours to complete required work or resolve critical issues.
Teamwork, respect for teammates, strong work ethic, ownership, independence, accountability, and autonomy.
Growth mindset, openness to change, and commitment to continuous improvement.
Customer-service focus and ability to build relationships with internal and external customers.

Nice To Haves

Previous supervisor experience.
CW or international experience.
Experience working with AS400/Worldport.

Responsibilities

Manage warehouse functions, including inbound receipts, outbound shipments, storage, stocking, and inventory control.
Improve, standardize, and document processes for all operations shifts.
Oversee Operations and service levels for logistics operations.
Control and reconcile inventory for in-house customers.
Manage daily shipment and delivery routes and schedules, track shipment progress, and manage weekend cartage arrangements.
Schedule staff to maximize productivity and minimize expenses.
Track and respond to customer emails about specific needs and basic operations.
Build and maintain partnerships with trucking companies, internal and external customers, customs brokers, sales teams, and vendors; obtain shipping quotes and select carriers based on cost, availability, and reliability.
Supervise daily domestic service and operations activities involving cartage, freight movement, and dispatch pickup and delivery quotes.
Identify and improve station service and operations issues, including on-time delivery, accurate data entry, and warehouse efficiency.
Research and resolve customer problems and complaints related to domestic and cartage services.
Coach the team on performance, job assignments, and training.
Maintain a safe working environment through consistent use of safety programs and procedures.
Participate in candidate interviews and onboarding new teammates.
Assist with departmental work and daily shipment processing as needed.
Perform other duties and responsibilities as business demands require.

Benefits

Medical insurance
Prescription coverage
Health Savings Account
Flexible Spending Accounts
Dental insurance
Vision insurance
Life insurance
AD&D coverage
Disability coverage
Supplemental Health coverage
Employee Support
Paid Parental Leave
Pet Insurance
401(k)
Tuition Reimbursement
10 to 20 days of vacation depending on tenure
2 personal days
1 floating holiday
5 sick days
5 volunteer hours
6 company holidays, plus Veterans Day for Veterans
Potential bonus based on business and/or individual performance metrics, dependent on position