Analyst, Banking Operations (Domestic)

Brex•Salt Lake City, UT

8h•$58,700 - $73,375•Hybrid

About The Position

Brex is hiring an Analyst on its Domestic Payments team to help ensure reliable movement of customer funds. The analyst will work US payment rails—including ACH, checks, domestic wires, and stablecoin—investigate returns and exceptions, and help keep funds moving accurately and on time. The role combines control discipline and precision with collaboration across internal teams and external banking partners. The role is based in Brex’s Salt Lake City office in a hybrid environment. Employees are currently required to work in the office at least three coordinated days per week—Monday, Wednesday, and Thursday—and may work fully remotely for up to four weeks per year. The analyst also participates in a coverage rotation on some holidays for urgent cases.

Requirements

At least 1 year of experience in banking, fintech, payments, or operations (CX/Support, Operations, or Treasury) at a fintech, broker-dealer, or bank; relevant internships count.
Exposure to payments, returns, reconciliations, or settlements.
Strong control discipline, including following SOPs, maintaining audit-ready documentation, and escalating anomalies with clear context.
Clear communication and effective collaboration under time pressure, including partnering with CX, Engineering, Accounting, Compliance, and banking partners to drive resolutions.
Proactive self-starter with strong communication skills and a commitment to continuous feedback and improvement.
AI-native operator mindset, using LLMs or copilots to draft SOPs, triage exceptions, and generate initial analyses while validating the output.

Nice To Haves

At least 2 years of experience in banking, fintech, payments, or operations (CX/Support, Operations, or Treasury) at a fintech, broker-dealer, or bank; relevant internships count.
Bachelor’s degree in Finance, Economics, or Information Systems.
Working knowledge of ACH and NACHA rules, return codes, and the lifecycle of wires and checks, including Reg CC and UCC 4A basics.
Intermediate Excel or Google Sheets skills, including lookups and pivots, and comfort analyzing operational dashboards such as Hex to monitor volumes, returns, and exceptions.
Comfort with SQL or Python for operational analytics, building checks and alerts, or automating workflows using tools such as Retool or Zapier.
Experience with Salesforce case management and queue routing.
Exposure to audits or control testing.
Experience with fraud, OFAC, or compliance-adjacent investigations.

Responsibilities

Work the domestic payments queue across ACH, checks, domestic wires, and stablecoin, resolving cases in Salesforce with clear, customer-safe explanations.
Monitor ACH and wire returns, interpret return codes, and follow the appropriate procedures.
Identify trends before they become incidents and escalate them with clear context and urgency.
Resolve exceptions with external banking partners, providing the identifiers and evidence needed to speed resolution.
Maintain Salesforce routing and queue hygiene while balancing case quality and attention to detail.
Write and maintain documentation, including standard operating procedures and training materials, and help onboard and cross-train new analysts.
Use data and AI tools, including Hex, SQL/Snowflake, Retool, and LLMs, to investigate cases, build monitoring and dashboards, and automate repeat work.
Identify process gaps, determine whether they stem from manual error, data breaks, or process issues, and provide clear requirements to Engineering and Product.
Collaborate with CX, CSMs, AEs, Accounting, Compliance, Engineering, Product, Design, and external banking partners to resolve exceptions and prepare for new flows.
Participate in a coverage rotation on some holidays for urgent cases.