Banking Operations Business Analyst

Western Alliance Bank•Phoenix, AZ

About The Position

The Banking Operations Business Analyst supports Enterprise initiatives involving implementation of new products and enhancements to products and processes in the Payment and Digital space. The role serves as a Functional Subject Matter Expert, understanding business needs, processes, change impacts, and end-user experience. Work includes complex, high-risk, and regulatory-driven Banking Operations Support processes, including informational tax reporting, FATCA, NRA recertification, tax withholding, B-Notice and TIN-related activities, IOLTA administration, inactive and dormant accounts, special referrals, and unclaimed property. The analyst is heavily involved in testing new products, enhancements, and changes, partnering with Quality Assurance, subject matter experts, operations and product teams, business leadership, project management, IT, and vendors. The position also supports procedure modernization, control and audit readiness, operational reporting, process improvement, automation, cross-training, onboarding, and knowledge transfer across Banking Operations Support. The role analyzes processes, data, reconciliations, controls, exceptions, and trends; identifies gaps and risks; performs root-cause analysis; and recommends corrective actions or scalable improvements. It supports specialized deposit operations work through data validation, exception resolution, control evidence, filing or remittance readiness, and escalation. The analyst develops and maintains procedures and process documentation, coordinates across internal functions and vendors, and supports implementation, audit, examination, issue-remediation, and records-retention activities.

Requirements

At least 3 years of related experience in treasury management services, banking or deposit operations, financial services, business analysis, regulatory operations, or a similar field.
Bachelor's degree or equivalent experience required; the posting also lists a bachelor's degree or equivalent experience as preferred.
Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management, and/or other commercial banking products and services.
Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards, and practices.
Intermediate knowledge in a banking or financial services operations domain and experience writing business requirements while working with subject matter experts.
Intermediate experience documenting workflows, processes, and functional designs, and managing a timeline or project task list and testing or implementation effort.
Ability to work independently, manage deadlines and follow-up, exercise sound judgment, and collaborate across business lines, support functions, and vendor relationships.
Advanced speaking and writing communication skills.

Nice To Haves

Payments knowledge, including ACH, wires, SWIFT, RTP, digital assets, FTP/SFTP, and API banking.
Experience with operational processing, data analysis, reconciliations, quality review, audit support, evidence retention, issue remediation, and exception resolution.
Working knowledge of one or more specialized Banking Operations Support areas, such as informational tax reporting, FATCA, NRA, tax withholding, B-Notices, TIN matching, IOLTA, inactive or dormant accounts, special referrals, or unclaimed property.
Advanced Microsoft Excel proficiency.
Experience with Power BI, FIS/IBS, Sovos or other tax-reporting platforms, workflow tools, reporting systems, file specifications, or data-query tools.

Responsibilities

Identify, develop, and document business-unit requirements and system and functional requirements, including those arising from regulatory, policy, audit, or operational changes.
Facilitate meetings to achieve required outcomes and work independently or with team members to meet plans.
Support projects throughout development and testing; directly support and lead testing with business subject matter experts and project teams; document test results, defects, exceptions, readiness, and post-implementation validation.
Lead smaller business-unit efforts outside EPMO-run projects as functional project lead and prepare regular project-status communications.
Participate in process-improvement initiatives and help drive smaller-scale automation projects, typically with an IT lead.
Ensure teams understand objectives, assess whether test results meet expectations, and help determine needed changes and their priority.
Analyze Banking Operations Support processes, data, reconciliations, controls, exceptions, and trends; identify gaps and risks, perform root-cause analysis, and recommend corrective actions or scalable improvements.
Support specialized deposit operations activities including informational tax reporting, FATCA, NRA, withholding, B-Notices, TIN matching, IOLTA, inactive and dormant accounts, special referrals, and unclaimed property; perform data validation, resolve exceptions, support control evidence and filing or remittance readiness, and escalate as appropriate.
Develop and maintain procedures, workflows, process maps, control narratives, job aids, quality standards, evidence requirements, and management reporting for approval.
Support audit, examination, issue-remediation, and records-retention activities.
Coordinate with Corporate Tax, Compliance, Risk, Legal, Audit, Accounting, Technology, business lines, and vendors to resolve dependencies, support implementation, and follow assigned work through completion.
Support procedure modernization, control and audit readiness, operational reporting, cross-training, onboarding, and knowledge transfer across Banking Operations Support.