Business Operations Analyst
About The Position
The Business Operations Analyst is a key professional role within Information Technology, providing advanced financial, operational, and systems analysis to support the University’s technology operations. This position manages and analyzes critical functions including budgeting, procurement, enterprise billing, HR position management, vendor and contract administration, and financial reporting. The analyst also develops automated reconciliation models, dashboards, and process improvements that reduce manual effort, strengthen internal controls, improve data accuracy, and provide greater transparency for decision-making. Working collaboratively with IT, Finance, HR, Procurement, and other campus partners, this position requires strong analytical skills, independent judgment, technical proficiency, and the ability to manage complex financial and operational processes. Candidates for searches must have current authorization to be employed in the U.S. without sponsorship.
Requirements
- Bachelor’s degree in accounting or a related financial field. Skills in using Microsoft Excel. Or, instead of a Bachelor’s degree: an Associate’s degree plus an additional combination of education or accounting/finance experience equivalent to two years.
- Three years of experience in business or financial management.
- At least one year of experience with Banner Finance and Jaggaer (Procurement).
- Excellent communication skills.
- Current authorization to be employed in the U.S. without sponsorship.
Nice To Haves
- Advanced degree in accounting or a related financial field.
- Experience in university financial management, planning, and/or administration.
- Three years of experience with Banner Finance and Jaggaer (Procurement).
Responsibilities
- Manage procurement lifecycle activities, including preparation of purchase requisitions and purchase orders, invoice validation, vendor communication, credit card reconciliation, receipt verification, and payment processing in compliance with university policy.
- Prepare, validate, and process Banner journal vouchers, accounting feeds, budget transfers, and financial adjustments; reconcile FOAPAL activity and resolve discrepancies in coordination with the Controller’s Office.
- Process and audit HR position actions, including position modifications, postings, hiring proposals, and changes related to IT personnel; coordinate with HR/Payroll to ensure timely and accurate processing.
- Administer and reconcile monthly enterprise billing processes, including voice, network, server, print management, cloud services, and digital platforms; ensure accuracy of accounting feeds before Banner upload.
- Develop and maintain automated reconciliation models, dashboards, and financial reporting tools to improve operational transparency and decision-making efficiency.
- Support month-end and year-end close processes, including billing audits, recharge balancing, accounting feed verification, and preparation of supporting documentation for grants and foundation reporting.
- Provide analytical support for server, cloud (e.g., Azure), and infrastructure cost recovery models; support recharge methodology development and automation enhancements.
- Respond to departmental inquiries regarding billing, recharge calculations, budget activity, and procurement processes; provide documentation and reporting as requested.
- Identify, recommend, and implement workflow automation and process improvements to reduce manual effort, strengthen internal controls, and enhance data integrity across enterprise systems.
- Collaborate cross-functionally with Unified Communications, Unified Technology Support, Procurement, HR, and Business Affairs to coordinate financial operations and system integrations.
- Support the Executive Director for Enterprise Technology Project Management and IT Budgets with special projects, financial modeling, audits, and operational analyses as assigned.
- Maintain and monitor contract lifecycle documentation within ServiceNow and procurement systems; track renewals, expiration dates, purchase order status, and vendor compliance requirements.
- Administer and audit cellular device allowances and electronic device stipends; maintain fiscal year tracking records and ensure compliance with institutional policy.
- Perform other related duties as assigned.
Benefits
- Paid 24 vacation days
- 12 sick days
- 10 holidays a year
- Paid parental leave (6 weeks)
- Affordable health and dental insurance
- Robust long-term disability and life insurance plans
- Range of retirement benefits
- 90 percent of your child's (or children's) undergraduate college tuition at Ball State
- 100 percent of the tuition costs for you to earn your undergraduate degree
- 80 percent of your graduate tuition
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
