Business Operations Analyst

MFS Investment Management • Boston, MA

21h • $50,000 - $71,500 • Hybrid

About The Position

The Business Operations Analyst will gain exposure to strategic initiatives in Operations while supporting the Value Stream Mapping activities aimed at optimizing operational workflows and capabilities across the department. Additionally, the role participates in department wide projects, performing support functions on behalf of the team. This role is expected to, with guidance from senior analysts, provide supportive partnership across the department to execute on solutions, decrease operational risk and promote long-term efficiency.

Requirements

• Bachelor’s degree in Business Administration, Finance, Information Systems, Operations Management, or related field
• 0-2+ years' relevant experience
• Proficiency with Microsoft Office (Word, Excel and PowerPoint) required.
• Proficiency in visualizing process diagrams, taking them from text to a visual flowchart/diagram to support common understanding of processes across the department
• Strong analytical and problem-solving skills
• Experience with process mapping tools (Visio, Lucidchart, etc.)
• Knowledge of Lean, Six Sigma, Agile, or BPM methodologies
• Excellent communication and stakeholder management skills
• Ability to manage multiple projects and priorities

Nice To Haves

• Basic familiarity with reporting or automation tools such as Power BI, Tableau, or Power Automate is a plus
• Lean Six Sigma Green Belt or similar certification
• Experience with investment management operational systems
• Knowledge of SQL or data analysis tools
• Project management experience is a plus

Responsibilities

• Support analysis of current business processes and workflows under senior team member direction, helping identify potential process gaps and improvement opportunities.
• Gather and document business requirements from stakeholders
• Create process maps, workflows, technical requirements, and business documentation with guidance from senior analysts
• Conduct data analysis and generate dashboards to support decision-making
• Collaborate with cross-functional teams including operations, IT software architects and product owners
• Coordinates logistics and documentation for meetings and workshops, supporting facilitation led by senior team members.
• Assist with coordinating and managing project timelines, deliverables and meetings as needed within MFS.
• Manage administrative tasks related to Operations service provider, including maintaining contact lists, updating documentation, and organizing contract files.
• Assist in tracking the performance or maturity model against key metrics to be organized for regular reporting to management.
• Collaborate with different internal and cross-functional teams to ensure alignment on transformation goals and initiatives.
• Performs assigned analyses and tasks under the guidance and direction of senior Business Operations team members.
• Assume additional responsibilities as requested.

Benefits

• Competitive incentive bonus
• MFS contributes an amount equal to 15% of your base salary to your retirement account that is separate from the company -sponsored 401(k)
• Education Assistance: MFS contributes $100 monthly up to $10,000 lifetime maximum directly to loan provider
• Education Assistance: Tuition reimbursement up to $8,000 annually
• Education Assistance: Access to discounted tutors and college coaches
• Generous time off and fully paid leaves including 20-weeks for maternity, 12-weeks for parental and caregiver leaves
• Choice of medical and dental plans and an and an employer contribution into the Health Savings Account
• Tax deferred commuter benefits & flexible spending accounts (medical & dependent care)
• Wellness Programs: Robust wellness webinars, employee assistance program with a focus on mental health, subsidized fitness benefit via Wellhub (formerly Gympass), where you can workout at gyms, studios and boutique fitness locations near you, join virtual personal training sessions and access a wide variety of well-being apps

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level