Analyst, Banking Operations (Domestic)

Brex • New York, NY

9h • $66,331 - $82,914 • Hybrid

About The Position

Brex is hiring an Analyst on its Domestic Payments team to support reliable movement of customer funds across US payment rails, including ACH, checks, domestic wires, and stablecoin. The role investigates returns and exceptions, resolves cases, and helps ensure funds are handled accurately, safely, and on time. It combines disciplined controls and documentation with collaboration across internal teams and external banking partners. The position is based in Brex’s New York City office in a hybrid environment, with at least three coordinated office days per week (Monday, Wednesday, and Thursday) and up to four weeks per year of fully remote work.

Requirements

• At least 1 year of experience in banking, fintech, payments, or operations (CX/Support, Operations, or Treasury) at a fintech, broker-dealer, or bank; relevant internships count.
• Exposure to payments, returns, reconciliations, or settlements.
• Strong control discipline, including following SOPs, maintaining audit-ready documentation, and escalating anomalies with clear context.
• Clear communication and effective cross-functional collaboration under time pressure, including responsiveness and decisiveness when working with CX, Engineering, Accounting, Compliance, and banking partners.
• A proactive, self-starting approach, strong communication skills, and commitment to continuous feedback and improvement.
• An AI-native operator mindset: using LLMs or copilots to draft SOPs, triage exceptions, and produce first-pass analyses while validating outputs.

Nice To Haves

• At least 2 years of experience in banking, fintech, payments, or operations (CX/Support, Operations, or Treasury) at a fintech, broker-dealer, or bank; relevant internships count.
• Bachelor’s degree in Finance, Economics, or Information Systems.
• Working knowledge of ACH and NACHA rules, return codes, and the lifecycle of wires and checks, including Reg CC and UCC 4A basics.
• Intermediate Excel or Google Sheets skills, including lookups and pivots, and comfort analyzing operational dashboards such as Hex to monitor volumes, returns, and exceptions.
• Comfort with SQL or Python for operational analytics, building checks and alerts, or automating workflows using tools such as Retool or Zapier.
• Experience with Salesforce case management and queue routing.
• Exposure to audits or control testing.
• Experience with fraud, OFAC, or compliance-adjacent investigations.

Responsibilities

• Work the domestic payments queue across ACH, checks, domestic wires, and stablecoin, resolving Salesforce cases with clear, customer-safe explanations.
• Monitor ACH and wire returns, interpret return codes, and follow the appropriate procedures.
• Identify emerging trends and escalate them with clear context and urgency.
• Resolve exceptions with external banking partners using relevant identifiers and evidence.
• Maintain Salesforce routing and queue hygiene while balancing case quality and attention to detail.
• Write and maintain SOPs and training materials, and help onboard and cross-train new analysts.
• Use Hex, SQL/Snowflake, Retool, and LLMs to investigate cases, build monitoring and dashboards, and automate repetitive work.
• Identify process gaps, distinguish manual errors from data breaks or process gaps, and provide clear requirements to Engineering and Product.
• Collaborate with CX, CSMs, AEs, Accounting, Compliance, Engineering, Product, Design, and external banking partners to resolve exceptions and prepare for new flows.
• Participate in a coverage rotation for urgent cases on some holidays.

Benefits

• Up to four weeks per year of fully remote work.
• Equity and other forms of compensation may be provided as part of the total compensation package, depending on the position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed