Domestic Operations Supervisor

AIT Worldwide Logistics•Doral, FL

About The Position

The Domestic Operations Supervisor is responsible for the performance management and professional development of the Operations team. The role includes training and developing employees, assigning work, and serving as a resource for team members. The supervisor also manages relationships with service providers and partners, coordinates shipment bookings with vendors, and ensures timely transfers from logistics-provider warehouses to final destinations. The role assists with departmental work and daily shipment processing as needed. The supervisor oversees domestic logistics operations, including warehouse activities, freight movement, cartage, dispatch, shipment scheduling, inventory control, customer service, and team scheduling. The position also supports process improvement, safety, recruiting, and onboarding. Work outside set shift hours may be needed to complete required work or resolve critical issues; periodic after-hours and weekend on-call availability is required.

Requirements

Associate degree or equivalent work experience.
At least 3 years of freight forwarding experience.
Domestic experience.
Forklift certification.
One to three years of progressively responsible supervisory experience and labor scheduling.
Strong work ethic and appreciation for ownership, independence, accountability, and autonomy.
Strong sense of urgency, attention to detail, and organizational skills.
Excellent time-management skills and ability to manage multiple priorities.
Ability to multitask in a high-volume, fast-paced work environment.
Ability to work outside set shift hours when needed and periodically be available for after-hours and weekend on-call duty.
Team-oriented, respectful, and customer-service-focused approach, with a growth mindset and openness to change.

Nice To Haves

Supervisory experience preferred.
Experience working with AS400/Worldport.
CW or international experience.

Responsibilities

Manage warehouse functions, including inbound receipts, outbound shipments, storage, stocking, and inventory control.
Improve, standardize, and document operating procedures across all operations shifts.
Be responsible for the operations and service levels of logistics operations.
Control and reconcile inventory for in-house customers.
Manage daily shipment and delivery routes and schedules, track shipment progress, and manage weekend cartage setup.
Schedule staff to maximize productivity and minimize expenses.
Track and respond to customer emails about specific needs and basic operations.
Communicate and build partnerships with trucking companies, internal and external customers, customs brokers, sales teams, and vendors.
Obtain shipping quotes and select carriers based on cost, availability, and reliability.
Supervise daily domestic service and operations activities involving cartage, freight movement, dispatch, and pickup and delivery quotes.
Identify and improve station service and operations issues, including on-time delivery, accurate data entry, and warehouse efficiency.
Research and resolve customer problems and complaints concerning domestic operations and cartage.
Coach the team on performance, job assignments, and training.
Maintain a safe work environment by consistently following safety programs and procedures.
Participate in candidate interviews and onboard new teammates.
Assist with departmental work and daily shipment processing as needed.
Perform other duties as business demands require.

Benefits

Medical insurance
Prescription coverage
Health Savings Account
Flexible Spending Accounts
Dental insurance
Vision insurance
Life insurance
AD&D coverage
Disability coverage
Supplemental Health coverage
Employee Support
Paid Parental Leave
Pet Insurance
401(k)
Tuition Reimbursement
10 to 20 days of vacation depending on tenure
2 personal days
1 floating holiday
5 sick days
5 volunteer hours
6 company holidays annually, plus Veterans Day for veterans
Potential bonus based on business and/or individual performance metrics, depending on position