Operations Manager - Seaside Hotel
About The Position
The Operations Manager oversees the hotel's daily front- and back-of-house operations, with responsibility for guest comfort, cleanliness, safety, service standards, staffing, room inventory and availability, product quality, cost controls, profitability, systems, department management, and implementation and enforcement of policies and procedures. The role includes responsibility for housekeeping and laundry operations, hotel office operations, guest services, bookkeeping, and payroll. The Operations Manager supports property staff through training, development, and supervision, and provides exceptional guest service. The position is full-time. Work hours and days vary according to business needs and may include weekends, holidays, evenings, and overnight shifts. The role is active and physically demanding, with regular standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing, as well as frequent lifting or moving of items over 50 pounds. The work environment may involve variable temperatures, noise, indoor and outdoor conditions, fumes or odors, dust, chemicals, and biohazards.
Requirements
- At least 3 years of management experience in a housekeeping environment.
- At least 2 years of hotel experience at a managerial level.
- Ability to work independently and use good judgment to resolve issues.
- Ability to work a flexible schedule, including weekends and holidays.
- Excellent written and oral communication skills.
- Ability to meet the physical demands of the job, including frequent lifting or moving of items over 50 pounds and prolonged active work.
Nice To Haves
- Bilingual ability is preferred.
Responsibilities
- Oversee daily hotel operations, including guest service and registration, staffing, room inventory and availability, service standards, product quality, cost controls, profitability, systems, department management, and policy implementation and enforcement.
- Prepare and post weekly staff schedules in a timely manner.
- Coordinate and work alongside the Maintenance department.
- Inspect premises, guest rooms, and linen rooms to ensure housekeeping standards are maintained.
- Participate in daily briefings, daily warm-ups, and department meetings.
- Identify and resolve problems promptly and develop alternative solutions.
- Perform Room Attendant and Turndown Attendant duties when needed.
- Check daily assignments and duties, and monitor daily assignments for housekeeping employees.
- Assist in maintaining and controlling housekeeping equipment.
- Assist with recruiting, hiring, training, evaluating, motivating, and disciplining employees.
- Comply with hotel standards and policies.
- Order needed housekeeping and laundry supplies and amenities monthly or quarterly, and help maintain required supply levels.
- Perform office operations, including guest services, bookkeeping, and payroll.
- Oversee the training, development, and support of property staff.
- Provide exceptional guest service, address guest concerns proactively, respond promptly to customer service requests, and maintain professionalism and courtesy.
- Ensure team members meet or exceed hospitality requirements.
- Perform other duties assigned by the General Manager and duties required by guests or hotel needs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
