Operations Manager - Seaside Hotel

South Beach Group Hotels•Miami Beach, FL

About The Position

The Operations Manager is responsible for the hotel's daily front- and back-of-house operations, ensuring guest and employee comfort, cleanliness, safety, and service standards. The role oversees guest services and registration, staffing, room inventory and availability, product quality, cost controls, profitability, systems, department management, and the implementation and enforcement of policies and procedures. The manager oversees housekeeping and laundry operations, including schedules, assignments, supplies, equipment, inspections, and coordination with Maintenance. The position also supports recruitment, hiring, training, performance evaluation, motivation, and discipline; manages office operations such as guest services, bookkeeping, and payroll; and provides training, development, and support to property staff. The Operations Manager is expected to deliver exceptional guest service and may perform Room Attendant or Turndown Attendant duties when needed. Work hours and days vary according to business needs and may include weekends, holidays, evenings, and overnight shifts.

Requirements

At least 3 years of management experience in a housekeeping environment.
At least 2 years of hotel experience at a managerial level.
Ability to work independently and exercise good judgment to resolve issues.
Ability to work a flexible schedule, including weekends and holidays.
Excellent written and oral communication skills.
Ability to meet the physical demands of the role, including standing, walking, bending, kneeling, stooping, crouching, crawling, climbing, and frequently lifting or moving items over 50 pounds.
Ability to work in variable temperatures, noise levels, indoor and outdoor conditions, and environments involving fumes, odors, dust, hazards, chemicals, and biohazards.

Nice To Haves

Bilingual ability is preferred.

Responsibilities

Oversee daily front- and back-of-house hotel operations, including guest service and registration, staffing, room inventory and availability, product quality, cost controls, profitability, systems, and departmental policies and procedures.
Manage housekeeping and laundry operations, including employee schedules, daily assignments, supplies, amenities, and equipment.
Coordinate and work alongside the Maintenance department.
Inspect premises, guest rooms, and linen rooms to ensure housekeeping standards are maintained.
Participate in daily briefings, warm-ups, and department meetings.
Identify and resolve problems in a timely manner and develop alternative solutions.
Perform Room Attendant and Turndown Attendant duties when needed.
Assist with recruitment, hiring, training, evaluating, motivating, and disciplining employees.
Ensure compliance with hotel standards and policies and complete and post schedules in a timely manner.
Order needed housekeeping and laundry supplies and amenities monthly or quarterly, and maintain required inventory levels.
Manage office operations, including guest services, bookkeeping, and payroll.
Oversee training, development, and support of property staff.
Provide exceptional guest service, respond promptly to customer service department requests, and address guest concerns proactively and professionally.
Perform other duties assigned by the General Manager.