Hotel Operations Manager
About The Position
The Assistant General Manager supports the General Manager in directing and leading hotel operations and ensuring a high level of guest service. In collaboration with the Front Office Manager and Director of Housekeeping, the role supports staff, upholds brand standards, develops employees, and encourages the company’s culture and programs. The position also leads hotel department managers and works across departments to meet guest needs. The role includes managing operational expenses within budget, identifying capital needs, helping maintain the hotel’s overall condition, and creating guest satisfaction programs for housekeeping and the front desk. The Assistant General Manager may assist with reservations and guest inquiries and may lead departments such as Security, Engineering, and Reservations, including monitoring and maintaining property interfaces. A flexible schedule is required, including evenings, weekends, and holidays.
Requirements
- At least 3 years of management experience in hospitality.
- Ability to diplomatically handle difficult situations and people while demonstrating consistent integrity.
- Genuine passion for guest service.
- Strong relationship-building ability.
- Outstanding organizational abilities and skills in initiative-taking, problem-solving, multitasking, and prioritizing.
- Flexible schedule and ability to work evenings, weekends, and holidays.
Nice To Haves
- Bachelor’s degree preferred.
- Experience with Opera preferred.
- Experience with Microsoft Office Suite preferred.
Responsibilities
- Assist the General Manager in directing and leading hotel operations and ensuring a high level of guest service.
- Support management of hotel operating expenses and help ensure expenses remain within budget.
- Identify capital needs and support maintenance of the hotel’s overall condition.
- Build and innovate guest satisfaction programs for housekeeping and the front desk.
- Assist with reservations and guest inquiries when needed.
- Review team schedules and, at times, lead departments including Security, Engineering, and Reservations.
- Monitor and maintain property interfaces.
- Lead, train, and develop high-performing hotel department managers.
- Work closely with Restaurants + Bars, Catering, Sales, and Banquets to ensure guest needs are met.
- Support staff, uphold brand standards, develop employees, and encourage company culture and programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
