Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. This is a full-time certified pharmacy technician role. Under pharmacist supervision, the manager operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers in accordance with company policies, laws, regulations, and business ethics. The role oversees pharmacy workflow, scheduling, inventory-related administrative tasks, records, equipment, insurance claims, and customer service. It also supports pharmacy financial and operational performance, community outreach, and rollout of new technology and processes. The manager hires, onboards, trains, schedules, coaches, and manages technician performance, including disciplinary and termination decisions or recommendations. The position requires maintaining PTCB certification and relevant pharmacy and healthcare knowledge.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
- Maintain PTCB certification or state-required certification/registration.
- Obtain required certifications, education credits, and company training.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an “Exceeding Expectation” rating on the most recent performance evaluation.
Responsibilities
- Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
- Develop customer relationships by anticipating needs and promoting services that improve the pharmacy experience.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, and patient and physician calls under pharmacist supervision.
- Assist with healthcare services such as vaccines and health screenings where permitted by law and under pharmacist supervision.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage daily pharmacy workflow and schedule activities, recommend pharmacy-hour allocation, and ensure the pharmacy is clean, orderly, and adequately stocked.
- Carry out non-clinical business administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Lead technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
- Follow company Good Faith Dispensing policy under pharmacist supervision and communicate prescription errors to the accountable pharmacist in accordance with error-reporting and Continuous Quality Improvement procedures.
- Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
- Lead technician performance management, including discipline, suspension, termination, or recommendations for those actions; address attendance, timeliness, compliance, engagement, and performance improvement.
- Hire, onboard, train, and schedule pharmacy technicians, monitor timely completion of training, and follow company policies and procedures.
- Identify team members’ knowledge gaps and provide or arrange hands-on training or learning modules.
- Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications and documenting their status.
- Follow company and legal requirements for selection, recruitment, record retention, and training.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Maintain pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, and follow performance improvement plans.
- Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
- Communicate support-center and other key messages to the pharmacy team.
- Participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
