Property Operations Manager

JLL • South San Francisco, CA

15d • $120,000 - $150,000 • Onsite

About The Position

The Property Operations Manager oversees the daily operation, maintenance, and service delivery of a property, serving as a primary point of contact for tenants, the landlord, service providers, and applicable local authorities. The role ensures the building operates safely and efficiently and complies with lease obligations, regulatory requirements, and service expectations. It involves consistent communication, proactive issue resolution, tenant relationship management, and coordination of building services, repairs, inspections, and operational programs.

The position is on-site in South San Francisco, California. It does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship. Expected compensation is $120,000–$150,000 per year, with final compensation based on factors including qualifications, location, market conditions, and internal considerations.

Requirements

• Prior experience in building management, property management, facilities management, or commercial real estate operations.
• Understanding of basic technical aspects of property operations, including HVAC, fire and life safety systems, mechanical and electrical systems, plumbing, building access systems, and common area maintenance.
• Proficiency with a range of information technology tools and platforms.
• Excellent communication, organization, stakeholder management, customer service, and problem-solving skills.
• Ability to work independently with little supervision and effectively handle stressful situations.
• Self-motivated, confident, energetic, and flexible.

Nice To Haves

• Knowledge of local building codes, occupational health and safety requirements, authority inspections, permitting processes, landlord coordination, critical building systems, and vendor management.
• Experience working within Life Sciences or in a regulated environment.

Responsibilities

• Support teamwork, cooperation, performance excellence, and personal success.
• Conduct routine property walkthroughs and inspections to monitor building conditions, tenant areas, common spaces, life safety systems, and service quality.
• Respond promptly to tenant work orders, service requests, and building issues while maintaining KPI compliance and customer service standards.
• Identify and recommend improvements to building operations, tenant experience, service delivery, safety, and regulatory compliance.
• Schedule and manage repairs, maintenance, minor works, and other work requests, tracking them through completion.
• Direct vendors, contractors, facilities staff, landlord representatives, and other service providers to coordinate work with minimal disruption.
• Assist with procurement of vendors and services, initiate vendor procurement through purchase orders, and follow up on timely billing.
• Coordinate with Finance to ensure accruals and invoice processing are completed on time.
• Coordinate building services and amenities, including access control, parking, janitorial, waste management, conference and event support, tenant communications, and other property services.
• Coordinate and support events, meetings, and conference facilities.
• Communicate with tenants, landlord representatives, ownership, local authorities, inspectors, emergency responders, and other stakeholders about operations, planned work, service interruptions, inspections, permits, and compliance.
• Maintain building records, tenant communications, inspection documentation, permits, service contracts, compliance records, emergency response documentation, and other official property files.
• Maintain and support emergency response plans, evacuation procedures, after-hours response protocols, incident communications, environmental health and safety requirements, and coordination with emergency services or authorities having jurisdiction.
• Represent the property at tenant meetings, landlord coordination discussions, operational reviews, business reviews, and other stakeholder forums.
• Participate in budget planning to define business strategy and spending limits.
• Coordinate with the on-site Security team to meet tenant and landlord needs while complying with security procedures.
• Manage logistics for floor-level first-class mail delivery to designated locations.
• Conduct frequent janitorial inspections and communicate with vendors to ensure KPIs are met and concerns are addressed proactively.
• Comply with lease requirements, landlord obligations, service agreements, building rules, and applicable local codes or authority requirements.
• Build and maintain positive tenant relationships through timely communication, professional follow-up, and effective resolution of building-related concerns.
• Coordinate property operations in accordance with policies, procedures, ownership expectations, regulatory requirements, and occupant needs.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed