Property Operations Manager

JLL • South San Francisco, CA

12d • Onsite

About The Position

The Property Operations Manager oversees the property’s daily operations, maintenance, and service delivery. The role is a primary point of contact for tenants, the landlord, service providers, and local authorities, and ensures that the building operates safely and efficiently in compliance with lease obligations, regulatory requirements, and service expectations. The position calls for proactive issue resolution, strong tenant relationships, regular communication, and effective coordination of building services, repairs, inspections, and operational programs.

The manager coordinates vendors and building services, maintains property and compliance records, supports emergency response planning, participates in budget planning, and represents the property in stakeholder discussions. The role is on-site in South San Francisco, California. Visa sponsorship is not provided; applicants must be authorized to work in the United States without sponsorship. Expected compensation is $120,000–$150,000 per year.

Requirements

• Prior experience in building management, property management, facilities management, or commercial real estate operations.
• Excellent communication, organization, stakeholder-management, customer-service, and problem-solving skills.
• Ability to work independently with little supervision and effectively handle stressful situations.
• Self-motivated, confident, energetic, and flexible.
• Authorization to work in the United States without sponsorship; the position does not provide visa sponsorship.

Nice To Haves

• Knowledge of local building codes, occupational health and safety requirements, authority inspections, permitting, landlord coordination, critical building systems, and vendor management.
• Understanding of technical property operations, including HVAC, fire and life-safety systems, mechanical and electrical systems, plumbing, building access systems, and common-area maintenance.
• Proficiency with a range of information technology tools and platforms.
• Experience working in Life Sciences or a regulated environment.

Responsibilities

• Support teamwork, cooperation, performance excellence, and personal success.
• Conduct routine property walkthroughs and inspections of building conditions, tenant areas, common spaces, life-safety systems, and service quality.
• Respond to tenant work orders, service requests, and building issues in a timely manner while meeting KPIs and customer-service expectations.
• Identify and recommend improvements to building operations, tenant experience, service delivery, safety, and regulatory compliance.
• Schedule and manage repairs, maintenance, minor works, and other requests, tracking them through completion.
• Direct vendors, contractors, facilities staff, landlord representatives, and other service providers to coordinate work while minimizing disruption.
• Assist with vendor and service procurement; initiate purchase orders and follow up with vendors on timely billing.
• Coordinate with Finance on accruals and invoice processing.
• Coordinate building services and amenities, including access control, parking, janitorial services, waste management, conference and event support, tenant communications, and other property services.
• Coordinate support for events and meeting and conference facilities.
• Communicate with tenants, landlord representatives, ownership, local authorities, inspectors, emergency responders, and other stakeholders about operations, planned work, interruptions, inspections, permits, and compliance.
• Maintain building records, tenant communications, inspection documentation, permits, service contracts, compliance records, emergency-response documentation, and official property files.
• Maintain and support emergency response plans, evacuation procedures, after-hours response protocols, incident communications, environmental health and safety requirements, and coordination with emergency services or authorities having jurisdiction.
• Represent the property in tenant meetings, landlord coordination discussions, operational and business reviews, and other stakeholder forums.
• Participate in budget planning exercises that define business strategy and spending limits.
• Coordinate with the on-site Security team to meet tenant and landlord needs while complying with security procedures.
• Manage logistics for floor-level first-class mail delivery to designated locations and ensure expectations are met.
• Conduct frequent janitorial inspections and communicate with vendors to ensure KPIs are met and concerns are addressed proactively.
• Comply with lease requirements, landlord obligations, service agreements, building rules, and applicable codes and authority requirements.
• Build positive tenant relationships through timely communication, professional follow-up, and effective resolution of building-related concerns.
• Coordinate operations in accordance with established policies, procedures, ownership expectations, regulatory requirements, and occupant needs.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package focused on mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed