Property Operations Manager

Palmetto Dunes Oceanfront Resort•Hilton Head Island, SC

11d

About The Position

This position helps ensure the cleanliness, quality, safety, and working order of resort rental units in accordance with company standards and contractual guidelines. The Service Manager oversees maintenance and field service operations, personnel, work orders, inspections, supplies, vendors, and related budgets. The role also supports effective check-in and checkout communication, positive owner relationships, and quality guest experiences, while exemplifying the company’s mission, values, and customer service philosophy. The position coordinates housekeeping and maintenance activities, inspections, repairs, staffing, work assignments, supplies, vendor services, budgets, and related records. Work may take place indoors and outdoors and can involve interruptions, deadline-related stress, extended walking, stairs, tight or enclosed spaces, heights, and temperature extremes. The schedule may vary and include weekends and holidays. Physical duties include extended standing and walking, bending, stooping, climbing, reaching, grasping, repetitive motions, and lifting.

Requirements

At least two years of experience in a maintenance-related field.
Well organized, detail-oriented, self-motivated, and able to manage multiple priorities and meet deadlines.
Strong oral and written communication skills, including the ability to communicate courteously and effectively with guests, owners, employees, contractors, and vendors.
Demonstrated leadership and personnel-management skills, sound judgment, analytical ability, and problem-solving skills.
Working knowledge of housekeeping standards, guest service, general maintenance, and resort or vacation-rental operations.
Proficient computer skills, including the ability to maintain electronic work orders and records.
Basic Microsoft Excel and general IT knowledge.
Ability to support a positive guest experience and maintain professional relationships.
Must be able to pass a thorough background check.
Ability to stand and walk for extended periods and bend, stoop, climb, reach, grasp, and perform repetitive motions.
Ability to lift and carry housekeeping items and equipment, including frequent lifting up to 15 pounds and occasional lifting up to 30 pounds; maintenance duties may require continuing lifting of 50–60 pounds.
Continual use of manual dexterity and visual activity.

Nice To Haves

Two to three years of resort housekeeping and/or front office operations experience.
Experience in a resort environment or with private home or villa repairs.

Responsibilities

Maintain the cleanliness, quality, integrity, safety, and proper working order of resort rental units according to standards and contractual guidelines.
Coordinate housekeeping and maintenance activities to address unit issues promptly and prepare units for guest arrivals.
Maintain current annual rental-unit evaluations and inspections; identify deficiencies and coordinate repairs, improvements, and follow-up.
Perform basic maintenance and minor repairs, including plumbing and electrical work that does not require special certification.
Address rental-unit issues that may affect guest stays, arrange to take units out of service when necessary, and coordinate service providers.
Oversee special projects, renovations, and upgrades as directed by the Director of Property Management or Property Managers.
Train, supervise, and manage maintenance personnel, housekeeping personnel, inspectors, and subcontractors as applicable.
Provide timely performance reviews to housekeeping inspectors and support staff development and consistent work quality.
Coordinate maintenance work orders and assignments; prioritize work, monitor progress, and help ensure timely and accurate completion.
Attend staff meetings, share relevant information, and participate in resolving operational issues.
Inspect, operate, and test equipment to identify malfunctions; diagnose mechanical problems and determine corrective actions.
Repair or replace defective parts and perform appropriate repairs to fixtures, appliances, plumbing, equipment, smoke alarms, cabinets, shelves, tile, filters, and similar items.
Use appropriate hand and power tools and consult repair manuals, parts catalogs, diagrams, or blueprints as needed.
Estimate repair costs, prepare bids or project estimates when requested, and obtain vendor quotes for repairs, renovations, and annual inspection items.
Create and maintain an internal billable work-order process; review work not covered under the maintenance program and bill eligible work when appropriate.
Coordinate access and repairs with owners, occupants, office staff, and outside service providers, including responding to emergency calls as directed.
Maintain accurate work-order records, job assignment sheets, daily work records, repair costs, and progress updates in company computer systems.
Maintain an accurate inventory of items purchased for rental homes and monitor related expenses and profit margins.
Order and maintain parts, supplies, and equipment for housekeeping and maintenance operations.
Keep housekeeping vehicles in proper working order and support scheduled and as-needed preventive maintenance of tools and equipment.
Evaluate outside vendor contracts for quality, service, and pricing in line with company objectives.
Manage and report expenses, forecasts, and budgetary goals as outlined by management.
Help coordinate check-in and checkout communications with the front desk and inform appropriate personnel about issues that may affect guest stays.
Maintain positive, proactive relationships with property owners and communicate housekeeping and maintenance issues promptly and consistently.
Communicate professionally and effectively with guests, owners, employees, contractors, vendors, and other departments.
Complete required reports, records, administrative tasks, and other related duties as assigned.