Property Operations Manager

Palmetto Dunes Oceanfront Resort•Hilton Head Island, SC

10d

About The Position

The Property Operations Manager helps ensure the cleanliness, quality, safety, and proper working order of resort rental units in accordance with company standards and contractual guidelines. The position oversees maintenance and field service operations, personnel, work orders, inspections, supplies, vendors, and related budgets while supporting check-in and checkout communications, positive owner relationships, and quality guest experiences. The role exemplifies the company’s mission, values, and customer service philosophy. The manager coordinates housekeeping and maintenance work, inspections, repairs, and unit readiness; leads and supports maintenance and housekeeping staff; manages work orders, records, inventory, supplies, equipment, and vendor relationships; and reports on expenses and budgets. The role may perform basic maintenance and minor repairs and supports projects, renovations, and upgrades as directed by property management leadership.

Requirements

At least two years of experience in a maintenance-related field.
Well organized, detail-oriented, self-motivated, and able to manage multiple priorities and meet deadlines.
Strong oral and written communication skills and the ability to communicate courteously and effectively with guests, owners, employees, contractors, and vendors.
Demonstrated leadership and personnel-management skills, sound judgment, analytical ability, and problem-solving skills.
Working knowledge of housekeeping standards, guest service, general maintenance, and resort or vacation-rental operations.
Proficient computer skills, including the ability to maintain electronic work orders and records.
Basic Microsoft Excel and general IT knowledge.
Ability to support a positive guest experience and maintain professional relationships.
Ability to pass a thorough background check.
Ability to stand and walk for extended periods and to bend, stoop, climb, reach, grasp, and perform repetitive motions.
Ability to lift and carry housekeeping items and equipment, including frequent lifting up to 15 pounds, occasional lifting up to 30 pounds, and maintenance-related lifting of 50–60 pounds on a continuing basis.

Nice To Haves

Two to three years of resort housekeeping and/or front office operations experience.
Experience in a resort environment or with private home/villa repairs.

Responsibilities

Maintain the cleanliness, quality, integrity, safety, and proper working order of resort rental units according to established standards and contractual guidelines.
Coordinate housekeeping and maintenance activities to resolve unit issues promptly and prepare units for guest arrivals.
Maintain annual rental-unit evaluations and inspections; identify deficiencies and coordinate repairs, improvements, and follow-up.
Perform basic maintenance and minor repairs, including minor plumbing and electrical work that does not require special certification.
Address rental-unit issues that may affect guest stays, arrange to take units out of service when necessary, and coordinate service providers.
Oversee special projects, renovations, and upgrades as directed by the Director of Property Management or Property Managers.
Train, supervise, and manage maintenance personnel, housekeeping personnel, inspectors, and subcontractors as applicable.
Provide performance reviews to housekeeping inspectors and support staff development and consistent work quality.
Distribute and coordinate maintenance work orders, prioritize assignments, monitor progress, and help ensure timely, accurate completion.
Attend staff meetings, share relevant information, and participate in resolving operational issues.
Inspect, operate, and test equipment; identify malfunctions, diagnose mechanical problems, and determine corrective actions.
Repair or replace defective parts and repair fixtures, appliances, plumbing, equipment, smoke alarms, cabinets, shelves, tile, filters, and similar items.
Use appropriate hand and power tools and consult repair manuals, parts catalogs, diagrams, or blueprints as needed.
Estimate repair costs, prepare bids or project estimates when requested, and obtain third-party vendor quotes for repairs, renovations, and annual inspection items.
Create and maintain an internal billable work-order process; review work outside the maintenance program and bill eligible work when appropriate.
Coordinate access and repairs with owners, occupants, office staff, and outside service providers, including responding to emergency calls as directed.
Maintain accurate work-order records, job assignment sheets, daily work records, repair costs, and progress updates in company computer systems.
Track inventory of items purchased for rental homes and monitor related expenses and profit margins in accordance with company goals.
Order and maintain parts, supplies, and equipment for housekeeping and maintenance operations.
Maintain housekeeping vehicles and support scheduled and as-needed preventive maintenance of tools and equipment.
Evaluate outside vendor contracts for quality, service, and pricing consistent with company objectives.
Manage and report expenses, forecasts, and budgetary goals as outlined by management.
Assist with check-in and checkout communications with the front desk and inform appropriate personnel of issues that may affect guest stays.
Maintain positive, proactive relationships with property owners and communicate housekeeping and maintenance issues promptly and consistently.
Communicate professionally and effectively with guests, owners, employees, contractors, vendors, and other departments.
Complete required reports, records, and administrative tasks, and carry out additional related duties as assigned.