Revenue & Property Operations Manager
About The Position
The Revenue and Property Operations Manager supports Property Management leadership in revenue management tool administration and pricing accuracy, personnel management for onsite operations roles, and quality assurance and control across the Hospitality at Home service model. This hands-on, deputy-level position reports to the VP of Property Management and has direct exposure to a Q4 revenue management tool rollout. The role covers revenue management and pricing, personnel management, and quality assurance and operations. It is a full-time hybrid position, with four days per week onsite and one day remote. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with flexibility in hours and a 30-minute daily lunch break.
Requirements
- At least 5 years of experience in multifamily property operations, revenue management, or a closely related role.
- Yardi experience is required.
- Strong Excel and analytical skills, including comfort auditing financial and pricing data for errors.
- At least 5 years of multifamily property operations experience.
- Comfort working in a hybrid analyst, people-manager, and auditor role.
Nice To Haves
- Experience hiring, interviewing, or training frontline property staff.
- Bachelor’s degree in a related field or equivalent experience.
- Experience with Yardi/Funnel and a revenue management tool.
Responsibilities
- Administer, train users on, and troubleshoot the selected revenue management tool.
- Audit lease files and review pricing workbooks for accuracy.
- Verify amenity pricing across the portfolio and at new property startups.
- Generate and oversee renewal pricing across the portfolio.
- Coordinate distribution and interpretation of market data for property leasing and management teams to align pricing strategy with the market.
- Coordinate with Yardi system ownership to ensure new projects are accurately set up in Yardi.
- Support the CFO with revenue management tool evaluation, Q4 rollout, ongoing use, and troubleshooting.
- Monitor collections and the relationship with the collection agency.
- Provide budget and forecasting support during budget season.
- Screen and interview candidates for Assistant Property Manager and Property Manager openings, and assist with interviewing and hiring Leasing Consultants across the portfolio.
- Train incoming team members in coordination with existing property management training ownership.
- Monitor timecard accuracy across onsite teams.
- Provide onsite coverage when an Assistant Property Manager or Property Manager position is vacant or the incumbent is on PTO.
- Conduct lease audits, including evaluating and using the Surface.AI platform.
- Understand the organization’s technology systems and provide support when needed.
- Create, implement, and track selected operational SOPs.
- Ensure onsite teams are trained on and follow the Hospitality at Home service model.
- Support additional selected operations projects as assigned.
Benefits
- PTO.
- Minnesota Paid Family and Medical Leave.
- Benefits eligibility and full benefits.
- ONC stipend.
- Paid after-hours ONC hours and snow plow work at time and one-half.
- Medical insurance.
- Vision insurance.
- Dental insurance.
- Health Savings Account (HSA) with employer contributions.
- Employer-paid basic life insurance.
- 401(k) match up to 4%.
- Employer-paid virtual clinic.
- Company-sponsored events.
- Wellness programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
