Revenue Operations Manager

Abridge

6d•$143,650 - $194,040

About The Position

Abridge is seeking a strategic, results-oriented Revenue Operations Manager to serve as the operational backbone of its Partner Experience (PX) organization, which includes Partner Success, Clinical Success, Implementation, Support, and PX Ops. The role owns the systems, workflows, and analytics that support PX, including administration of Planhat and Zendesk, while keeping post-sale operations aligned with Sales, Marketing, and Finance. As a partner to PX leadership, the manager will turn organizational priorities into systems, processes, and reporting, and deliver actionable insights that support company goals. The role spans the partner journey from implementation through adoption, expansion, and renewal, with a focus on accelerating growth and improving operational performance.

Requirements

At least 5 years of experience in Revenue Operations, Customer Success Operations, Sales Operations, or a similar role at a SaaS company.
Experience with SaaS tools such as Salesforce, Planhat or a similar customer success platform, and Zendesk; exposure to LMS/CMS administration.
Strong understanding of go-to-market strategies and metrics that influence Sales, Marketing, and Partner Success.
Experience business-partnering with post-sale leaders or teams, such as Customer/Partner Success, Clinical or Implementation teams, or Support.
Fluency in post-sale metrics, including net revenue retention, gross retention, adoption and utilization, NPS, CSAT, and support SLA performance.
Strong AI and business intelligence experience, including tools such as Claude, OpenAI, Excel/Google Sheets, SQL, or BI tools, and ability to interpret data and translate insights into operational plans.
Track record building and maintaining commercial dashboards and reports that support clear, data-driven decision-making.
Ability to align cross-functional teams around shared goals, priorities, and revenue-driving strategies.
Strong project management skills and experience leading complex initiatives to completion.
Excellent communication and interpersonal skills, with the ability to influence stakeholders and collaborate across teams.
Proactive, problem-solving mindset focused on continuous improvement and operational scalability.

Nice To Haves

Healthcare experience.
Administration experience with a customer success platform or support platform.

Responsibilities

Administer and serve as product owner for Planhat and Zendesk, including health scoring, playbooks, workflows, triggers, SLAs, routing, Salesforce integrations, and reporting.
Assist with administration of LMS/CMS platforms used for partner education and enablement, and continuously improve PX systems.
Design, refine, quality-assure, and implement workflows and processes that improve PX team efficiency.
Streamline handoffs across the partner lifecycle, from deal close through implementation, clinical adoption, support, and renewal.
Develop and maintain reports and dashboards that provide leadership visibility into partner health, adoption and utilization, support volume and SLA attainment, and retention trends.
Use data to identify actionable strategies that improve decision-making and operational performance.
Partner with Finance on renewal and retention forecasting, analyze commission reports, and generate revenue-related insights.
Serve as the dedicated operations partner to leaders across Partner Success, Clinical Success, Implementation, Support, and PX Ops.
Represent PX needs in cross-functional Revenue Operations planning with Sales, Marketing, and Finance.

Benefits

14 paid holidays.
Flexible PTO for salaried employees and accrued time off for hourly employees.
Medical, dental, and vision coverage for full-time employees and their families.
Monthly HSA contributions for employees who choose a High Deductible Health Plan.
Paid parental leave for full-time employees.
Family-forming resources and financial support.
401(k) contribution matching.
Tax-free personal device allowance.
Flexible Spending Accounts and commuter benefits.
Monthly Lifestyle Wallet contributions for fitness, professional development, coworking, and more.
Access to therapy and coaching for mental health support.
Paid sabbatical leave after 5 years of employment.
Competitive compensation and equity grants for full-time employees.
Flexible work hours.
Ongoing learning opportunities.