Revenue Operations Manager

RedTeam Software

3d•Remote

About The Position

RedTeam is seeking a Revenue Operations Manager to own the systems, processes, and data supporting its go-to-market team. The role administers HubSpot and Gainsight while identifying breakdowns in revenue processes, recommending improvements, and implementing them in partnership with Sales, Marketing, and Customer Success. The manager sets RevOps priorities with leadership, drives adoption of agreed processes, and ensures reported metrics are accurate. This is a remote position and reports to the Chief Revenue Officer. The role owns end-to-end revenue processes, reporting and insights, HubSpot and Gainsight administration, data quality, and cross-functional partnerships. Success includes auditing the systems and processes, agreeing on a RevOps roadmap with leadership, standardizing processes and data, and delivering trusted dashboards and adopted process improvements.

Requirements

At least 2 years of experience in Revenue Operations, Sales Operations, or CRM administration at a B2B SaaS company.
Deep hands-on HubSpot administration experience, including workflows and Operations Hub.
Experience with Gainsight or a similar customer success platform, such as Totango or ChurnZero.
A track record of designing and rolling out process changes across multiple teams, beyond configuration alone.
Strong understanding of SaaS metrics, including pipeline, conversion rates, churn, GRR, and NRR.
Ability to work independently, set priorities, and push back when something will not work.
Clear communication skills, including explaining data and processes to frontline representatives and executives.

Nice To Haves

HubSpot certifications, such as Admin, Sales Hub, Marketing Hub, or Operations Hub.
Experience supporting both Sales and Customer Success in a subscription business with renewals.
Working knowledge of integrations, including APIs, Zapier, and native connectors.
Experience in vertical SaaS or construction technology.

Responsibilities

Own the end-to-end revenue process, including lead routing, Marketing-to-Sales and Sales-to-Customer Success handoffs, deal stages, onboarding, and renewals.
Identify process friction and gaps, and bring data-backed recommendations to leadership.
Define and document process standards, including stage definitions, required fields, and handoff criteria, and drive adoption across teams.
Build and maintain a prioritized RevOps roadmap and manage incoming requests against it.
Lead rollouts of processes and tools, including training, documentation, and follow-up to ensure adoption.
Own the accuracy of core revenue metrics, including pipeline, conversion rates, bookings, churn, GRR, and NRR.
Build and maintain dashboards for Sales, Marketing, Customer Success, and leadership.
Support forecasting and prepare data for leadership and board reporting.
Identify trends and risks proactively.
Own HubSpot configuration across Sales, Marketing, Service, and Operations Hub, including users, permissions, pipelines, lifecycle stages, workflows, and automation.
Administer Gainsight, including customer health scoring, lifecycle stages, playbooks, Success Plans, and CTAs.
Keep data synchronized between HubSpot, Gainsight, and the rest of the go-to-market stack, including PandaDoc.
Set and enforce data hygiene standards, including deduplication, field standardization, and validation.
Evaluate go-to-market tools and integrations and recommend what to add, change, or retire.
Partner with Sales, Marketing, and Customer Success leaders on operating needs.
Serve as a resource for system questions, troubleshooting, and user training.
Work with Finance to maintain consistency of bookings, renewal, and revenue data across systems.
Within the first 30 days, audit HubSpot and Gainsight setup, core processes, and reporting; document known issues; and build relationships with Sales, Marketing, and Customer Success leaders.
Within the first 60 days, agree on a RevOps roadmap with leadership, standardize stage definitions and handoff criteria, and begin fixes for the highest-impact gaps.
Within the first 90 days, deliver trusted dashboards for pipeline, onboarding, renewals, and GRR; establish and enforce data standards across HubSpot and Gainsight; and ship at least one adopted cross-functional process improvement.