Operations Manager

Ulta Beauty, Inc.•Jacksonville, FL

11h

About The Position

The Operations Manager (OM) leads through Ulta Beauty’s mission, vision, and values to develop a high-performing store team that consistently delivers sales growth. The OM leads Task Associates and the Merchandise Manager and supports management of store operations, including merchandising, planograms, and inventory life-cycle processes. The role drives store performance through sales and inventory results, operational compliance, talent acquisition and development, and adherence to standard operating procedures. It requires operational excellence, a results focus, adaptability, and the ability to lead, influence, and develop a team. The OM promotes store performance, manages and develops people, and ensures effective processes. Responsibilities include supporting sales and profitability, staffing and scheduling, reviewing financial and operational results, providing guest services, developing associates, coordinating vendor partnerships, and ensuring operational standards, inventory controls, safety, and loss-prevention procedures are followed. The role also communicates business trends and operational needs to field leadership. The position requires a flexible, full-time schedule that includes days, evenings, weekends, and holidays, with availability for Sunday and Monday shifts. Attendance at corporate business meetings and conferences is required. The work involves continuous mobility throughout the store and frequent physical tasks, including bending, pushing, pulling, crouching, stooping, and reaching; continuous lifting or moving of up to 25 pounds; and frequent use of computers, telephonic devices, and office supplies.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Success driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Proven ability to monitor inventory, achieve operational excellence, drive a service culture, and execute merchandising directives.
Experience attracting, developing, and motivating talent; adapting to change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, exercise judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible full-time schedule that includes days, evenings, weekends, and holidays.
Availability to work shifts on Sundays and Mondays.
Ability to attend corporate business meetings and conferences.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Promote accountability for store goals related to retail and service sales, guest loyalty, payroll, omnichannel performance, and retail shrink.
Drive profitability through operational excellence, sales growth, and expense control.
Use store forecasts and payroll budgets to support scheduling, productivity, sales, and timely completion of workload.
Review and respond to financial and operational reporting, store visit results, and audit results.
Use company programs, tools, and resources to improve store performance.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, and services and their ingredients and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team and address staffing needs and open positions.
Build an engaged, collaborative team and foster an inclusive environment that supports associate growth.
Support professional development through training, feedback, coaching, performance reviews, succession planning, and development plans.
Participate in ongoing brand and category training and ensure direct reports do the same.
Establish vendor partnerships that support shipment and planogram expectations.
Model operational excellence by working with the leadership team, setting priorities, providing direction, and sharing best practices.
Execute the Guest Engagement Leader program and coach associates to deliver a helpful and friendly guest experience.
Ensure store compliance with company policies, procedures, standards, and dress code.
Ensure execution of operational priorities, including advertising sets, visual sets, planograms, realignments, and inventory life-cycle processes.
Use company scheduling and task management tools to manage schedules, attendance, workload, resets, pricing, inventory tasks, cleaning, and replenishment.
Manage service, boutique, and store supply inventory and ordering within allocated budgets.
Protect company assets and minimize loss by enforcing safety, inventory control, cash management, and loss-prevention standards.
Execute inventory control processes and complete theft reporting as needed.
Support adoption of company initiatives and technology and ensure store tasks are completed.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.