Operations - Operations Manager
About The Position
Crystal Stairs is seeking an Operations Manager to lead and manage the operations and purchasing departments under the direction of the Chief Operations Officer (COO). The departments provide a wide range of operations, facilities management, and procurement services. The Operations Manager also administers the lease portfolio, including landlord and tenant concerns for Crystal Stairs, Inc. and its service-area locations. The role includes regularly inspecting properties to ensure they are clean, well maintained, aesthetically pleasing, and safe, and overseeing renovations at Crystal Stairs-operated properties and other office-support projects. This is a 100% onsite position in Los Angeles, California (90056).
Requirements
- At least two years of general office or administrative support experience, preferably in an operations-related role.
- At least two years of experience with Microsoft Office.
- At least two years of supervisory experience, including the ability to supervise staff at multiple locations.
- A bachelor's degree from an accredited university; related work experience may substitute for college-level education.
Nice To Haves
- Operations-related job experience.
Responsibilities
- Negotiate service agreements; select contractors and suppliers; oversee quality control; implement cost-containment initiatives; measure compliance with contractual standards; and liaise between the agency and third-party service providers as needed.
- Negotiate lease renewals and prepare lease renewal addenda.
- Ensure high performance and achievement of goals and objectives, including quality, accuracy, and timeliness.
- Ensure compliance with established standard procedures and quality-assurance practices.
- Identify, evaluate, and recommend new services and procedures.
- Develop, write, implement, update, and maintain standard operating procedures.
- Participate in intra-departmental projects as needed.
- Train staff on facilities- and procurement-related matters and regularly conduct presentations and updates.
- Foster shared ownership, collaboration, recognition, and constructive feedback to empower staff.
- Negotiate lease terms in accordance with established leasing guidelines, consulting management and the agency's attorney when required.
- Prepare leases with pertinent lease information and ensure they are properly executed and distributed to appropriate parties.
- Monitor market conditions and competitive rental rates and conduct market research as necessary.
- Develop requests for proposals with defined scopes of work for construction and property remodel or renovation projects, office equipment, and support services.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance, 95% paid by the employer.
- Pet insurance.
- Employee Assistance Program.
- Voluntary life and AD&D coverage for employees, spouses, and children.
- 401(k) matching options.
- Health care and dependent care flexible spending accounts.
- Short-term disability, accident, and critical illness coverage through Mutual of Omaha.
- Generous sick and vacation time.
- Paid holidays and paid winter break from December 24 through January 1 for select positions.
- Opportunity for growth and development.
- Learning Management System offering continuing education units, including PDC, HRCI, CEU, CPE, PDU, and SHRM.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
