Assistant General Manager, Operations & Member Experience
About The Position
Breuckelen Athletic is hiring an Assistant General Manager, Operations & Member Experience to help lead its strength and recovery facility in Gowanus/Carroll Gardens, Brooklyn. Working closely with leadership, this person will oversee daily operations, support and develop team members, improve systems and processes, and ensure member interactions reflect the facility’s values and standards. The role combines hands-on operational work with leadership, team development, and member experience responsibilities. The successful candidate will help protect the company culture, support business priorities, and may grow into a larger operational leadership position over time. The position calls for a calm, organized, emotionally intelligent problem solver who can lead a team, address operational challenges, assist with front-of-house responsibilities, and contribute to the business’s future growth. The role emphasizes humility, accountability, empathy, initiative, professionalism, hospitality, and consistency. The Assistant General Manager helps lead facility operations; supports hiring, onboarding, scheduling, and staff development; sets expectations and promotes accountability; improves operational workflows and procedures; coordinates facility presentation, maintenance, inventory, vendors, technology, and logistics; and partners with leadership on planning and execution. The role also sets hospitality standards, builds member relationships, resolves escalated concerns, supports a seamless experience across training and recovery, contributes to retention and engagement initiatives, assists with events and partnerships, and helps ownership execute business priorities and projects.
Requirements
- Strong leadership instincts and a high level of personal accountability.
- Exceptional communication and interpersonal skills.
- Calm under pressure and solution-oriented.
- Highly organized with strong attention to detail.
- Ability to lead people while maintaining warmth and empathy.
- Comfort balancing strategic thinking with hands-on execution.
- Passion for fitness, wellness, hospitality, and community-building.
- A degree in hospitality, communications, exercise, or a comparable field is required.
- At least 3–5 years of experience in hospitality, high-end fitness, and/or a related high-end client-facing industry is preferred.
- At least 1–3 years of management experience is preferred.
Nice To Haves
- Experience in operations, hospitality, fitness, wellness, or customer experience leadership.
- Experience managing teams and improving systems.
Responsibilities
- Help lead daily operations across the facility.
- Support hiring, onboarding, scheduling, and development of member experience staff.
- Establish clear expectations, accountability, and consistency across shifts and systems.
- Provide a leadership presence during peak operational hours.
- Help build a team culture rooted in professionalism, empathy, ownership, and hospitality.
- Coach staff through challenges and difficult member situations.
- Ensure the gym operates smoothly, efficiently, and to a consistently high standard.
- Identify operational gaps and proactively resolve problems.
- Improve workflows, standard operating procedures, communication systems, and operational processes.
- Oversee facility presentation, organization, maintenance coordination, and inventory systems.
- Partner with leadership on operational planning, reporting, and execution.
- Help manage vendors, operational technology, and facility logistics.
- Set standards for hospitality and member interactions.
- Build relationships with members and contribute to the community experience.
- Handle escalated member concerns professionally and empathetically.
- Ensure member touchpoints, including tours and daily interactions, reflect the Breuckelen Athletic brand.
- Coordinate with coaches and staff to provide a seamless experience across training, recovery, and operations.
- Support member retention, engagement, and operational growth initiatives.
- Assist with events, partnerships, and community activations.
- Contribute ideas to improve operational efficiency and member satisfaction.
- Help ownership execute larger business priorities and projects.
- Serve as a reliable second-in-command who helps drive the business forward.
Benefits
- Highly competitive compensation.
- Leadership growth opportunities within a growing company.
- Health, dental, and vision benefits.
- 401(k).
- Paid vacation and sick leave.
- Complimentary gym membership.
- Continuing education and professional development support.
- A team environment that values growth, accountability, and balance.
- The opportunity to help shape the future of a purpose-driven business.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
