HQ - HR Manager - Multi-Site Delivery Operations

Eccles Express•Overland Park, KS

15d•Onsite

About The Position

Eccles Express is an Amazon Delivery Service Partner operating two delivery stations in the Kansas City area. The HR Manager owns people operations for a high-volume workforce of 120+ hourly team members, growing to 300+ during peak season. The role oversees hiring, scheduling, retention, employee safety and claims, and compliance; leads a small team; partners with station managers; and develops systems to support workforce operations. The position is on-site at 12022 Blue Valley Pkwy, Overland Park, Kansas, is full-time and salaried, and reports to the Owner. It has one direct report: the Administrative Assistant / Scheduling Coordinator. The schedule is Monday through Friday, 10 AM to 6 PM. Compensation is $55,000–$65,000 per year, plus a performance bonus tied to scorecard results and attrition reduction. Responsibilities include workforce planning and scheduling across both stations; hiring, onboarding, and retention; team leadership and performance management; implementing efficient tools and processes; managing employee safety, injuries, claims, and return-to-work processes; maintaining compliance and records; and administering Paycom and HRIS processes, with payroll processing ownership expected to increase over time.

Requirements

At least 3 years of HR experience in a high-volume hourly workforce, such as logistics, delivery, or warehouse operations.
Hands-on experience with workers’ compensation, leave, and return-to-work processes.
Working knowledge of OSHA recordkeeping, I-9, and employment law basics.
Experience with an HRIS and payroll system.
Experience supervising or coaching others.
Strong organization and attention to detail, with the ability to manage many priorities at once.
Strong spreadsheet and data skills, including the ability to forecast staffing and identify attrition trends.

Nice To Haves

Paycom experience.
Amazon DSP experience.
Familiarity with DOT driver qualification, MVR, and drug and alcohol testing programs.
PHR, SHRM-CP, or similar HR certification.

Responsibilities

Oversee weekly schedules and daily staffing plans for both stations.
Forecast staffing needs against route demand.
Monitor daily, weekly, and monthly plan compliance.
Improve and standardize interviewing, selection, and onboarding.
Maintain offer letter templates and employment policies.
Build and run an employee retention program.
Track attrition, analyze causes, and report trends to leadership.
Process terminations and offboarding accurately and on time.
Drive results on the Amazon weekly scorecard.
Supervise, coach, and audit the Scheduling Coordinator’s work.
Partner with station managers on attendance, coaching, and performance.
Maintain the employee handbook and HR policies.
Implement tools and processes that maximize efficiency.
Oversee apps used for onboarding, coaching, and engagement.
Make effective use of Amazon-provided tools for engagement, forecasting, management, and coaching.
Manage workers’ compensation claims from injury report through closure, coordinating with adjusters and occupational clinics.
Administer leave of absence, modified duty, and return-to-work processes.
Coordinate auto insurance and third-party damage claims, including driver statements and documentation.
Review and reconcile occupational health billing.
Administer drug and alcohol testing and fitness-for-duty documentation.
Maintain OSHA recordkeeping (300, 300A, and 301) and safety training records.
Process wage garnishments and respond to agency notices on time.
Complete employment and DOT verification requests.
Keep I-9 and onboarding documentation accurate and audit-ready.
Track insurance certificates and driver MVR records.
Support customer compliance audits, corrective action plans, and wage-rate requirements.
Administer Paycom, including onboarding, offboarding, timecards, and employee records.
Take ownership of payroll processing over time.