Multi-Site Manager

WellNow Urgent Care • Muncie, IN

22h • Onsite

About The Position

The Multi-Site Manager leads two WellNow Urgent Care sites and manages their overall operations to support the company’s mission, vision, culture, and strategy for patient care. The role oversees daily operations, including patient satisfaction, revenue, profitability, organization and inventory, employee engagement, and the selection, performance, and development of clinical team members. The manager provides operational expertise to help ensure patients receive high-quality, efficient care.

The position oversees site teams and activities, staffing and scheduling, training, performance management, patient flow and service, facility safety and compliance, budgets and expenses, supply ordering, and operational metrics. The manager works closely with providers, site teams, regional leadership, and Talent Acquisition Partners, and is expected to work in clinics at least five days per week. Travel is approximately 50%, with potential alternate shifts, floating to other clinic locations, and weekend rotation within the region.

Requirements

• At least 3 years of experience in a healthcare environment; clinical experience preferred.
• Ability to work independently and in a team environment.
• Strong interpersonal and communication skills and ability to work effectively with a wide range of people.
• Detail-oriented and well organized.
• Microsoft Office experience.
• Reliable transportation.
• Ability to communicate and interact effectively with employers, patients, providers, managers, and colleagues.
• Ability to work a flexible schedule, including evenings and weekends.
• May be required to work alternate shifts and float to other clinic locations.
• Must participate in weekend rotation within the region as assigned by the RDO.

Nice To Haves

• Clinical experience in a healthcare environment.

Responsibilities

• Identify opportunities for improvement and execute action plans approved by the Regional Director, Operations.
• Onboard, train, and cross-train site team members to ensure policies, procedures, practices, and standards are followed.
• Oversee site team members and activities to support correct and timely delivery of services.
• Communicate job expectations and coach new and tenured clinic employees individually and as a team.
• Ensure sites are staffed at all times, arrange coverage for call-offs, and create schedules for clinical positions.
• Facilitate team briefings and monthly meetings to communicate expectations.
• Monitor patient flow and wait times, support efficient care delivery, and use surge protocols as needed.
• Coordinate with site team members and Providers to support high-quality patient care and services.
• Recognize and reward site teams and individuals for meeting goals and demonstrating company values.
• Follow established scripts and protocols for patient rooming, discharge, and callbacks.
• Ensure OSHA compliance and adherence to housekeeping and preventive equipment maintenance schedules.
• Complete and oversee daily Multi Site Manager checklists and delegated tasks.
• Partner with Talent Acquisition Partners to assess, select, and hire clinic team members.
• Manage site team performance, including reviews, coaching conversations, performance plans, and accountability for goals.
• Gather clinic feedback and escalate significant issues appropriately.
• Maintain a patient-friendly clinic environment and ensure staff treat patients respectfully and cordially.
• Address patient grievances and complaints using established policies and procedures, and follow through on actions to resolve issues and prevent recurrence.
• Lead programs and practices to improve operations, staff retention, and employee engagement.
• Provide direct oversight of occupational medicine at the site.
• Manage site metrics, including patient satisfaction, patient visits, expenditures, and team performance.
• Manage accounts receivable and bad debt for the site.
• Submit weekly supply orders through approved vendors; review schedules and scheduled testing visits in the EMR for errors, openings, conflicts, or needed updates.
• Submit, review, and correct required reports, and review office expense budgets.
• Provide a safe and clean facility for patients and team members.
• Partner with the Provider Lead to develop and execute urgent care goals and objectives, and clearly communicate them to employees.
• Adjust staffing levels based on patient volume and efficiency standards.
• Manage employee timekeeping, attendance tracking, absence management, and timely approvals.
• Track labor costs against the staffing matrix and report weekly to address issues proactively.
• Track medical and office supply expenses against budget, and manage non-centralized vendor payments.
• Present in clinics at least five days per week, working days, nights, and weekends according to site needs.
• Manage and track provider operational performance, including timely chart completion and accountability.
• Participate in the regional weekend rotation as assigned by the RDO.
• Travel approximately 50% and potentially float to other clinic locations.

Benefits

• Competitive salary starting at $60,000.
• Parental leave.
• Continuing education opportunities.
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage.
• 401(k) plan with company match.
• Free urgent care visits for the employee and immediate family members.
• Scrubs provided.
• Opportunities for promotional growth.
• Monthly bonus based on performance and productivity.
• Annual license renewal reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed