Multi-Site Manager

WellNow Urgent Care•Muncie, IN

2d•Onsite

About The Position

The Multi-Site Manager leads two WellNow Urgent Care sites and manages their overall operations, advancing the company’s mission, vision, culture, and strategy for patient care. The role oversees daily operations, including patient satisfaction, revenue, profitability, site organization and inventory, employee engagement, and the selection, performance, and development of clinical team members. The manager also provides expertise to help ensure patients receive high-quality, efficient care. The manager has direct oversight of site team members and activities, coordinates staffing and patient flow, and supports quality care, patient safety, and a positive patient experience. They monitor operational and financial metrics, manage supplies and expenses, support occupational medicine, and partner with providers and regional leadership to meet site goals. The position requires a presence in clinics at least five days per week, working a combination of days, nights, and weekends based on site needs, and travel of approximately 50%.

Requirements

At least 3 years of experience in a healthcare environment.
Ability to work independently and in a team environment.
Strong interpersonal and communication skills and ability to work effectively with a wide range of people.
Detail-oriented and well organized.
Microsoft Office experience.
Reliable transportation.
Ability to communicate and interact effectively with employers, patients, providers, managers, and colleagues.
Ability to work a flexible schedule, including evenings and weekends; clinics are generally open seven days a week from 7 a.m. to 11 p.m.
May be required to work alternate shifts and float to other clinic locations.
Participation in weekend rotation within the region as assigned by the Regional Director of Operations.
Ability to travel approximately 50%.

Nice To Haves

Clinical experience preferred.

Responsibilities

Identify opportunities for improvement and execute action plans approved by the Regional Director, Operations.
Onboard, train, and cross-train site team members to ensure adherence to policies, procedures, practices, and standards.
Oversee site team members and activities to support timely delivery of services.
Communicate job expectations and coach new and tenured clinic employees individually and as teams.
Ensure adequate staffing and arrange coverage when staff call off or cannot work scheduled shifts.
Facilitate team briefs and monthly meetings to communicate expectations.
Monitor patient flow and wait times, coordinate team efforts, and use surge protocols as needed.
Collaborate with and provide support to providers; consult with providers to support patient care delivery.
Recognize and reward teams and individuals for meeting goals and demonstrating company values.
Ensure staff follow established scripts and protocols for patient rooming, discharge, and callbacks.
Ensure OSHA compliance and adherence to housekeeping and preventive equipment maintenance schedules.
Complete and oversee daily Multi Site Manager checklists and delegated tasks.
Partner with Talent Acquisition Partners to assess, select, and hire clinic team members.
Manage team performance, including performance reviews, coaching conversations, performance plans, and accountability for direct reports.
Gather clinic feedback and escalate significant issues appropriately.
Maintain patient-friendly clinic conditions and train staff to treat patients respectfully and courteously.
Address patient grievances and complaints using the grievance policy and procedure, and follow through on corrective actions.
Build a culture of compassion and respect for patients, visitors, medical staff, colleagues, and others; work to improve patient satisfaction, operations, staff retention, and employee engagement.
Provide direct oversight of occupational medicine at the site.
Manage site metrics, including patient satisfaction, patient visits, and expenditures, and address performance deficiencies.
Manage accounts receivable and bad debt for the site.
Submit weekly supply orders through approved vendors; review schedules and EMR testing visits for errors, openings, conflicts, or updates.
Submit, review, and correct required reporting; review office expense budgets.
Provide a safe, clean facility for patients and team members.
Participate in developing and lead execution of urgent care goals and objectives with the Provider Lead; communicate goals to employees.
Create schedules for clinical positions, ensure adequate coverage, and adjust staffing to patient volume and efficiency standards.
Manage employee timekeeping, attendance, absence management, and approvals in a timely manner.
Track labor costs against staffing matrices and report weekly to address issues proactively.
Track medical and office supply expenses against budget and manage non-centralized vendor payments.
Manage and track provider operational performance, including timely chart completion and accountability.
Work in clinics at least five days per week, including days, nights, and weekends as site needs require; participate in regional weekend rotations and travel as required.

Benefits

Parental leave
Continuing education opportunities
Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
401(k) plan with company match
Free urgent care visits for the employee and immediate family members
Scrubs provided
Promotional growth opportunities
Monthly performance and productivity bonus
Annual license renewal reimbursement
Competitive salary