Multi-Site Manager

WellNow • Joliet, IL

7d • Onsite

About The Position

The WellNow Urgent Care Multi-Site Manager leads two sites and manages the overall operations of Urgent Care facilities, ensuring alignment with WellNow’s mission, vision, culture, and strategy for patient care. The role oversees daily operations, including patient satisfaction, revenue, profitability, site organization and inventory, employee engagement, and the selection, performance, and development of clinical team members. The Multi-Site Manager also helps ensure patients receive high-quality, efficient care.

The position provides direct oversight of site team members and operations, supports staffing and scheduling, develops and coaches employees, monitors patient flow and service quality, and manages operational performance and expenses. The manager works with providers and leadership to advance site goals, address patient concerns, and maintain safe, clean, compliant facilities. The role requires regular clinic presence, travel between locations, and schedule flexibility to meet site needs.

Requirements

• At least 3 years of experience in a healthcare environment.
• Ability to work independently and as part of a team.
• Strong interpersonal and communication skills, including the ability to work effectively with a wide range of people.
• Detail-oriented and well organized.
• Microsoft Office experience.
• Reliable transportation.
• Ability to communicate and interact effectively with employers, patients, providers, managers, and colleagues.
• Ability to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Clinical experience is preferred.

Responsibilities

• Lead operations at two assigned Urgent Care sites and implement WellNow’s mission, vision, culture, and strategy.
• Identify improvement opportunities and execute action plans approved by the Regional Director, Operations.
• Oversee onboarding, training, cross-training, coaching, performance reviews, and development for site team members.
• Ensure adequate staffing and coverage, create schedules for clinical positions, and adjust staffing to patient volume and efficiency needs.
• Facilitate team briefings and monthly meetings to communicate expectations and goals.
• Monitor patient flow and wait times, use surge protocols as needed, and coordinate efforts to provide efficient, high-quality care.
• Collaborate with providers and facilitate support for patient care delivery.
• Recognize and reward team members for meeting goals and demonstrating company values.
• Ensure staff follow established patient rooming, discharge, and callback scripts and protocols.
• Maintain OSHA compliance and ensure housekeeping and preventative equipment maintenance schedules are followed.
• Complete and oversee daily Multi-Site Manager checklists.
• Partner with Talent Acquisition Partners to assess, select, and hire clinic team members.
• Address patient feedback, grievances, complaints, and visitor issues; identify and follow through on improvements to patient experience.
• Maintain patient-friendly clinics and foster a culture of compassion and respect for patients, visitors, medical staff, and colleagues.
• Provide direct oversight of occupational medicine at the site.
• Manage site metrics, including patient satisfaction, patient visits, expenditures, accounts receivable, and bad debt; address performance deficiencies and hold team members accountable.
• Submit weekly supply orders, manage non-centralized vendor payments, review schedules and scheduled testing visits in the EMR, and correct required reporting.
• Review office expense budgets and track labor and supply costs against targets.
• Partner with the Provider Lead to develop and execute Urgent Care goals and objectives, and communicate them to employees.
• Manage timekeeping, attendance, absence management, and approvals in a timely manner.
• Manage and track provider operational performance, including timely completion of charts.
• Work in clinics at least five days a week, including a combination of days, nights, and weekends based on site needs.
• Participate in regional weekend rotation and float to other clinic locations when required.
• Travel between locations, approximately 50%.

Benefits

• Competitive salary starting at $60,000
• Parental leave
• Continuing education opportunities
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
• 401(k) plan with company match
• Free urgent care visits for the employee and immediate family members
• Scrubs provided
• Promotional growth opportunities
• Monthly performance- and productivity-based bonus
• Annual license renewal reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed