Community Manager (Multi-Site)

ACC MANAGEMENT GROUP, INC. • Le Roy, IL

2d • Onsite

About The Position

ACC Management Group is seeking a motivated, organized, and customer-focused Community Manager to oversee daily operations at multiple properties and provide residents with a positive living experience. The role includes leasing, resident relations, compliance, maintenance coordination, recordkeeping, financial and reporting tasks, and oversight of on-site employees and contractors. The manager works with the Regional Manager on budgets and reports, and supports marketing efforts. This position requires travel to assigned properties and periodic corporate trainings and meetings.

Requirements

• High school diploma or equivalent required.
• 1–2 years of property management or industry-related experience required.
• Proficiency with computer applications for word processing, spreadsheets, databases, and presentations, including Microsoft Outlook, Word, and Excel.
• Ability to physically inspect properties.
• Valid driver’s license and acceptable driving record.
• Flexibility with working hours, including availability for later hours or Saturdays as needed.
• Ability to prioritize and manage time efficiently.
• Excellent verbal and written communication skills.
• Strong customer service skills and ability to handle complaints positively and efficiently.
• Goal-oriented and a team player.
• Ability to work independently under tight deadlines.
• Professional appearance and respectful interactions with others.
• Ability to lift up to 25 pounds unassisted as needed.
• Ability to supervise on-site staff, including maintenance technicians, assistant community managers, leasing agents, and cleaners.
• Ability to travel to assigned property locations using personal transportation and to periodic corporate trainings and meetings.

Nice To Haves

• Previous property management experience is preferred, with compliance experience strongly desired.
• Knowledge of project-based Section 8 or Section 42.
• Knowledge of fair housing laws.
• Experience with Onesite software.

Responsibilities

• Ensure properties and vacant units are ready for showings and move-in dates.
• Communicate property features and amenities to prospects, answer questions promptly, and conduct unit showings.
• Greet walk-in visitors during office hours and respond to their needs, questions, and complaints.
• Address resident concerns and maintenance requests promptly.
• Process applicant, recertification, and renewal paperwork in accordance with company policies and Fair Housing requirements.
• Generate, distribute, monitor, and follow up on renewal notices.
• Coordinate and process lease paperwork for move-ins and move-outs.
• Collect rent payments and handle delinquency matters and related reporting according to company procedures.
• Maintain resident relations, enforce company and community policies, and address resident concerns in a timely manner.
• Maintain relationships with vendors, suppliers, and other professionals servicing the company or property.
• Record resident correspondence and document accidents and emergencies promptly.
• Secure resident files and confidential information in compliance with company policies and fair housing law.
• Secure and maintain maintenance files, binders, accounting records, budget materials, and marketing binders.
• Oversee and supervise maintenance activities performed by employees and independent contractors.
• Manage, train, guide, and coach on-site employees.
• Recommend and assist with marketing efforts and strategy implementation.
• Maintain current knowledge of assigned properties’ descriptions and classifications.
• Stay current on and comply with fair housing laws and ACC policies and procedures.
• Coordinate with the Regional Manager to plan and review the next year’s budget for approval.
• Coordinate bank deposits as needed.
• Complete assigned reports and projects for the Regional Manager by required deadlines.
• Travel to assigned properties using personal transportation and attend periodic trainings and meetings arranged by the corporate office.

Benefits

• Competitive pay with bonus opportunities.
• Company-sponsored medical HRA plans.
• Voluntary dental and vision coverage for employees working 30 or more hours per week.
• Short-term disability, long-term disability, and life insurance options for employees working 30 or more hours per week.
• Company-paid $25,000 life insurance policy for employees enrolled in short-term and long-term disability, available to employees working 30 or more hours per week.
• 401(k) eligibility for full-time and part-time employees after six months, with company match of 25% of the first 5% of eligible compensation and full vesting after three years.
• Paid time off provided up front.
• 10 paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program for all employees, including full-time and part-time employees, with no enrollment required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED