Community Manager (Multi-Site)

ACC MANAGEMENT GROUP, INC. • Chippewa Falls, WI

9d • Onsite

About The Position

ACC Management Group is seeking a motivated, detail-oriented Community Manager to oversee multiple communities in Eau Claire and Chippewa Falls, Wisconsin. The main office is in Eau Claire, and travel between properties is required. The role oversees daily property operations, leasing, occupancy, rent collection, maintenance coordination, regulatory compliance, and resident service. Experience with Section 8 and/or Section 42 affordable housing programs—including compliance, income certifications, recertifications, and resident file management—is relevant to the position.

The Community Manager handles prospect inquiries and showings, applicant and lease paperwork, renewals, resident concerns, delinquency matters, vendor relationships, records, budgets, and deposits. The position supervises on-site property employees and maintenance activity, supports marketing efforts, and coordinates budget planning and reporting with the Regional Manager. The role requires property inspections, travel to assigned locations and occasional corporate trainings or meetings, and flexibility to work later hours or Saturdays as needed.

The position operates in a professional office environment and uses standard office equipment. Physical duties include standing, walking, bending, climbing, using hand and finger dexterity, reaching, and lifting up to 25 pounds unassisted as needed.

Requirements

• High school diploma or equivalent required.
• One to two years of property management or industry-related experience required.
• Proficiency with word processing, spreadsheets, databases, and presentation software, including Microsoft Outlook, Word, and Excel.
• Valid driver's license and acceptable driving record.
• Flexibility with working hours, including availability for later hours or Saturdays as needed.
• Ability to prioritize and manage time efficiently.
• Excellent verbal and written communication skills.
• Strong customer service skills and ability to handle complaints positively and efficiently.
• Goal-oriented team player able to work independently under tight deadlines.
• Professional appearance and respectful interactions.
• Ability to physically inspect properties.
• Ability to lift up to 25 pounds unassisted as needed.
• Ability to supervise on-site staff, including maintenance technicians, assistant community managers, leasing agents, and cleaners.

Nice To Haves

• Knowledge of project-based Section 8 or Section 42 programs.
• Knowledge of Fair Housing laws.
• Experience with OneSite software.

Responsibilities

• Ensure properties and vacant units are ready for showings and move-in dates.
• Communicate property features and amenities to prospects, answer questions, and conduct showings.
• Greet walk-in visitors during office hours and address their needs, questions, or complaints.
• Respond promptly to resident concerns and maintenance requests.
• Process applications, recertifications, renewals, and related paperwork in compliance with company policies and Fair Housing requirements.
• Generate and monitor renewal notices and coordinate lease paperwork for move-ins and move-outs.
• Collect rent and handle delinquency matters and related reporting.
• Maintain resident relations and enforce company and community policies.
• Maintain relationships with vendors, suppliers, and other service professionals.
• Document resident correspondence, accidents, and emergencies as appropriate.
• Secure and maintain resident files and confidential information, along with maintenance files, accounting records, budgets, and marketing binders.
• Oversee and supervise maintenance activity performed by employees and independent contractors.
• Manage, train, guide, and coach on-site property employees.
• Recommend and assist with marketing efforts and strategy implementation.
• Maintain current knowledge of assigned properties and their descriptions and classifications.
• Stay current with and follow Fair Housing laws and company policies and procedures.
• Coordinate, plan, and review the next year's budget with the Regional Manager for approval.
• Coordinate bank deposits as needed.
• Complete assigned reports and projects for the Regional Manager by required deadlines.
• Physically inspect properties and travel to assigned properties, trainings, and meetings.

Benefits

• Competitive pay with bonus opportunities.
• Company-sponsored medical HRA plans.
• Voluntary dental and vision coverage for employees working 30 or more hours per week.
• Short-term disability, long-term disability, and life insurance options for employees working 30 or more hours per week.
• Company-paid $25,000 life insurance policy when enrolled in short-term and long-term disability, for employees working 30 or more hours per week.
• 401(k) eligibility after six months of employment for full-time and part-time employees, with a company match of 25% of the first 5% of eligible compensation and full vesting after three years.
• Paid time off provided up front.
• Ten paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program for all employees, with no enrollment required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED