Community Manager (Multi-Site)

ACC Management Group • Le Roy, IL

1d

About The Position

ACC Management Group is seeking a motivated, organized, and customer-focused Community Manager to oversee daily operations across assigned properties and support a positive resident experience. The role includes leasing, resident relations, compliance, property and maintenance oversight, recordkeeping, budgeting, and coordination with vendors and company staff. The Community Manager supervises on-site employees and works with the Regional Manager on budgets, reports, and projects. The position operates in a professional office environment and requires travel to assigned properties and periodic corporate trainings and meetings.

Requirements

• High school diploma or equivalent.
• 1–2 years of property management or industry-related experience.
• Proficiency with word processing, spreadsheets, databases, and presentation software, including Microsoft Outlook, Word, and Excel.
• Ability to physically inspect properties.
• Valid driver's license with an acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and manage time efficiently.
• Excellent verbal and written communication skills.
• Strong customer service skills and ability to handle complaints positively and efficiently.
• Goal-oriented and able to work as part of a team.
• Ability to work independently under tight deadlines.
• Professional appearance and respectful interactions.
• Ability to lift up to 25 pounds unassisted as needed.
• Ability to talk and hear regularly; stand, walk, bend, climb, and use full hand range of motion and finger dexterity frequently; and reach with hands and arms.

Nice To Haves

• Experience with project-based Section 8 or Section 42.
• Knowledge of Fair Housing laws.
• Experience with Onesite software.
• Previous property management experience is preferred; compliance experience is strongly desired.
• Leasing experience, including conducting tours, processing applications, preparing leases, and maintaining occupancy.

Responsibilities

• Prepare complexes and vacancies for showings and move-in dates.
• Explain property features and amenities to prospects, answer their questions, conduct unit showings, and assist walk-in visitors during office hours.
• Respond promptly to resident concerns and maintenance requests.
• Process applications, recertifications, renewals, lease paperwork, and move-in and move-out documentation in accordance with company policies and Fair Housing requirements.
• Generate, distribute, monitor, and follow up on renewal notices.
• Collect rent and handle delinquency matters and related reporting according to company procedures.
• Maintain resident relationships and apply company and community policies; address resident concerns and document correspondence.
• Maintain relationships with vendors, suppliers, and other professionals servicing the company or properties.
• Report and document accidents and emergencies promptly.
• Secure and maintain resident files and confidential information in compliance with company policies and Fair Housing law.
• Maintain maintenance files, binders, accounting records, budget materials, and marketing binders in a secure area.
• Oversee maintenance activity by employees and independent contractors.
• Manage, train, guide, and coach on-site property employees.
• Recommend and assist with marketing efforts and strategy implementation.
• Maintain current knowledge of assigned property descriptions and classifications.
• Stay current on Fair Housing laws and follow relevant policies and practices.
• Coordinate with the Regional Manager to plan and review the following year's budget for approval.
• Coordinate bank deposits as needed.
• Complete assigned reports and projects for the Regional Manager by required deadlines.
• Travel to assigned properties using personal transportation and attend periodic corporate trainings and meetings.

Benefits

• Competitive pay with bonus opportunities.
• Company-sponsored medical HRA plans.
• Voluntary dental and vision coverage for employees working 30 or more hours per week.
• Short-term disability, long-term disability, and life insurance options for employees working 30 or more hours per week.
• Company-paid $25,000 life insurance policy when enrolled in short-term and long-term disability, available to employees working 30 or more hours per week.
• 401(k) eligibility for full- and part-time employees after six months, with a company match of 25% of the first 5% of eligible compensation and full vesting after three years.
• Paid time off provided up front.
• 10 paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program for all employees, including full- and part-time team members, with no enrollment required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED