Assistant Community Manager (Multi-Site)

ACC MANAGEMENT GROUP, INC. • Whitewater, KS

6d • Onsite

About The Position

ACC Management Group is seeking a highly organized, dependable, and detail-oriented Assistant Community Manager to support the daily operations of residential communities. The role involves supporting property operations, leasing and resident relations, maintaining files and lease documents, coordinating maintenance requests, tracking records and payments, and delivering customer service. The position works with residents, prospects, vendors, suppliers, professionals, and team members, and assists the Community Manager with resident relations and community operations.

The role requires working across assigned property locations and periodic travel to corporate-office trainings and meetings. It operates in a professional office environment and uses standard office equipment. The position has no supervisory responsibilities. ACC describes its workplace values as Teamwork, Accountability, Empowerment, Open Communication, and Flexibility, and states that it is an equal opportunity workplace.

Requirements

• High school diploma or equivalent required.
• Previous customer service experience required.
• Knowledge and experience in an office or clerical setting.
• Proficiency with computer applications for word processing, spreadsheets, databases, and presentations, including Microsoft Outlook, Word, and Excel.
• Valid driver's license and acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and manage time efficiently.
• Excellent verbal and written communication skills.
• Goal-oriented and a team player.
• Ability to work independently under tight deadlines.
• Professional appearance and respectful interactions with others.
• Ability to lift up to 25 pounds unassisted as needed.

Nice To Haves

• 1–2 years of leasing or property management experience preferred.
• Experience with Onesite software is a plus.

Responsibilities

• Ensure complexes and vacancies are ready for showings and move-in dates.
• Communicate property features and amenities to prospects, answer their questions in a timely manner, conduct vacant-unit showings, and greet walk-in traffic during open office hours.
• Address resident concerns and maintenance requests in a timely manner.
• Process paperwork for new applicants, recertifications, and renewals in accordance with company policies and Fair Housing requirements.
• Generate, distribute, and monitor renewal notices, and follow up as needed.
• Coordinate and process lease paperwork for move-ins and move-outs.
• Collect rent payments according to company procedures and policies.
• Assist with delinquency matters and related reporting.
• Maintain resident relations while applying company and community policies, and assist the Community Manager with resident relations.
• Maintain relationships with vendors, suppliers, and professionals servicing the company or property.
• Record and document resident correspondence as appropriate.
• Report and document accidents and emergencies to the Community Manager in a timely manner.
• Maintain resident files and confidential information securely in compliance with company policies and fair housing law.
• Recommend and assist with marketing efforts and implementation of marketing strategies.
• Maintain current working knowledge of assigned property descriptions and classifications.
• Stay current on and comply with Fair Housing laws, policies, and practices, and ACC procedures.

Benefits

• Competitive pay with bonus opportunities.
• Company-sponsored medical HRA plans.
• Voluntary dental and vision coverage for employees working 30 or more hours per week.
• Short-term disability, long-term disability, and life insurance options for employees working 30 or more hours per week.
• Company-paid $25,000 life insurance policy when enrolled in short-term and long-term disability, for employees working 30 or more hours per week.
• 401(k) eligibility after six months of employment for full-time and part-time employees, with company match of 25% of the first 5% of eligible compensation and full vesting after three years.
• Paid time off provided up front.
• 10 paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program for all employees, including full-time and part-time employees, with no enrollment required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED