Community Manager (Multi-Site)

ACC Management Group • Chippewa Falls, WI

9d • Onsite

About The Position

ACC Management Group is seeking a motivated, detail-oriented Community Manager to oversee communities in Eau Claire and Chippewa Falls, Wisconsin, with the main office in Eau Claire. Travel between properties and to periodic corporate-office trainings and meetings is required. The position oversees daily property operations, leasing, occupancy, rent collection, maintenance coordination, regulatory compliance, and resident customer service. Experience with Section 8 and/or Section 42 affordable housing programs—including compliance, income certifications, recertifications, and resident file management—is valuable.

The Community Manager maintains property and resident records, processes applications, renewals, move-ins and move-outs, and ensures compliance with company policies and Fair Housing requirements. The role also manages resident relations, vendors, maintenance activity, marketing efforts, budgets, reporting, and on-site staff. This position supervises on-site employees, including maintenance technicians, assistant community managers, leasing agents, and cleaners.

Requirements

• High school diploma or equivalent.
• 1–2 years of property management or related industry experience.
• Proficiency with computer applications for word processing, spreadsheets, databases, and presentations, including Microsoft Outlook, Word, and Excel.
• Ability to physically inspect properties.
• Valid driver's license with an acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and manage time efficiently.
• Excellent verbal and written communication skills.
• Strong customer service skills and the ability to handle complaints positively and efficiently.
• Goal-oriented and a team player.
• Ability to work independently under tight deadlines.
• Professionalism and respect in appearance and interactions with others.
• Ability to lift up to 25 pounds unassisted as needed.
• Ability to travel to assigned properties using personal transportation and to periodic trainings and meetings arranged through the Corporate office.
• Ability to meet the physical demands of the job, including regularly talking or hearing and frequently standing, walking, bending, climbing, and using full hand range of motion and finger dexterity.

Nice To Haves

• Experience with project-based Section 8 or Section 42 housing programs.
• Knowledge of Fair Housing laws.
• Experience with Onesite software.

Responsibilities

• Ensure complexes and vacant units are ready for showings and move-in dates.
• Communicate property features and amenities to prospects, answer questions, conduct unit showings, and greet walk-in traffic during open office hours.
• Address resident concerns and maintenance requests promptly, and lead resident-relations matters.
• Process applicant, recertification, renewal, move-in, and move-out paperwork in accordance with company policies and Fair Housing requirements.
• Generate, distribute, and monitor renewal notices and follow up as appropriate.
• Collect rent and handle delinquency matters and related reporting.
• Maintain resident relations and enforce company and community policies.
• Maintain relationships with vendors, suppliers, and other professionals servicing the company or property.
• Document resident correspondence, accidents, and emergency situations.
• Maintain resident files and confidential information securely and in compliance with company policies and Fair Housing law.
• Securely maintain maintenance files, accounting records, budget binders, and marketing binders.
• Oversee and supervise maintenance work performed by employees and independent contractors.
• Manage on-site property employees by providing training, guidance, and coaching.
• Recommend and assist with marketing efforts and strategy implementation.
• Maintain current knowledge of assigned property descriptions and classifications.
• Stay current on and follow Fair Housing laws, policies, and practices, as well as ACC policies and procedures.
• Coordinate, plan, and review the next year's budget allowance with the Regional Manager for approval.
• Coordinate bank deposits as needed.
• Complete assigned reports and projects for the Regional Manager by required deadlines.

Benefits

• Competitive pay with bonus opportunities.
• Company-sponsored medical HRA plans.
• Voluntary dental and vision coverage for employees working 30 or more hours per week.
• Short-term disability, long-term disability, and life insurance options for employees working 30 or more hours per week.
• Company-paid $25,000 life insurance policy for employees enrolled in STD and LTD, available to employees working 30 or more hours per week.
• 401(k) eligibility for full-time and part-time employees after six months of employment, with a company match of 25% of the first 5% of eligible compensation and full vesting after three years.
• Paid time off provided up front.
• 10 paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program for all employees, including full-time and part-time team members, with no enrollment required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED