Community Manager (Multi-Site)

ACC MANAGEMENT GROUP, INC. • Redgranite, WI

9d • Onsite

About The Position

ACC Management Group is seeking a part-time Community Manager to oversee the daily operations of two affordable housing communities, working 24 hours per week and handling office responsibilities at both locations. The role manages resident relations, leasing, rent collections, income certifications and recertifications, tenant files, maintenance and inspections, occupancy, and property operations while maintaining compliance with applicable affordable housing program requirements.

The Community Manager serves prospects and residents, oversees on-site property employees and maintenance activities, maintains relationships with vendors and service professionals, and coordinates operational and budget matters with the Regional Manager. The position operates in a professional office environment and requires travel between assigned properties and periodically to corporate-office trainings and meetings. The role may require later hours or Saturdays as needed.

Requirements

• High school diploma or equivalent.
• 1–2 years of property management or related industry experience.
• Proficiency with word processing, spreadsheet, database, and presentation software, including Microsoft Outlook, Word, and Excel.
• Valid driver's license and acceptable driving record.
• Ability to physically inspect the properties.
• Flexibility to work later hours or Saturdays as needed.
• Ability to prioritize, manage time efficiently, work independently, and meet tight deadlines.
• Excellent verbal and written communication skills.
• Strong customer-service skills and ability to handle complaints positively and efficiently.
• Goal-oriented and a team player.
• Professional and respectful demeanor and appearance.
• Ability to lift up to 25 pounds unassisted as needed.
• Ability to perform the physical demands of the position, including regularly talking or hearing and frequently standing, walking, bending, climbing, using full hand range of motion and finger dexterity, and reaching with hands and arms.

Nice To Haves

• Experience or knowledge in project-based Section 8 or Section 42 housing.
• Knowledge of Fair Housing laws.
• Experience with OneSite software.

Responsibilities

• Ensure communities and vacant units are ready for showings and move-in dates; communicate property features and amenities, respond to prospect questions, conduct showings, and assist walk-in visitors.
• Address resident concerns and maintenance requests promptly, maintain resident relations, and uphold community and company policies.
• Process applicant, recertification, renewal, move-in, and move-out paperwork in accordance with company policies and Fair Housing requirements.
• Generate and monitor renewal notices and follow up as appropriate.
• Collect rent, process delinquency matters, coordinate bank deposits as needed, and complete required reporting.
• Maintain and secure resident files, confidential information, maintenance files, accounting records, budget binders, and marketing binders.
• Oversee and supervise maintenance activities performed by employees and independent contractors.
• Manage on-site employees, including providing training, guidance, and coaching.
• Maintain relationships with vendors, suppliers, and other professionals serving the company or properties.
• Document resident correspondence, accidents, and emergency situations appropriately and promptly.
• Recommend and assist with marketing efforts and strategy implementation.
• Maintain current knowledge of assigned property descriptions and classifications, Fair Housing laws, and relevant company policies and procedures.
• Coordinate next year's budget allowance with the Regional Manager for approval.
• Complete assigned reports and projects for the Regional Manager by required deadlines.
• Travel to assigned property locations using personal transportation and attend trainings and meetings arranged through the corporate office periodically throughout the year.

Benefits

• Competitive pay with bonus opportunities.
• Company-sponsored medical HRA plans.
• Voluntary dental and vision coverage for employees working 30 or more hours per week.
• Short-term disability, long-term disability, and life insurance options for employees working 30 or more hours per week.
• Company-paid $25,000 life insurance policy for employees enrolled in short-term and long-term disability, subject to the stated 30-or-more-hours-per-week eligibility.
• 401(k) eligibility for full-time and part-time employees after six months of employment, with company matching contributions of 25% of the first 5% of eligible compensation and full vesting after three years.
• Paid time off provided up front.
• 10 paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program for all employees, including part-time employees, with no enrollment required.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED