Community Manager (Multi-Site)

ACC Management Group • Redgranite, WI

9d • Onsite

About The Position

ACC Management Group is seeking a part-time Community Manager to oversee daily operations at two affordable housing communities, working 24 hours per week and handling office responsibilities at both locations. The role oversees resident relations, leasing, rent collection, income certifications and recertifications, tenant files, maintenance coordination, inspections, occupancy, and property operations while maintaining compliance with applicable affordable housing program requirements.

The Community Manager works with prospects, residents, vendors, contractors, and on-site staff; manages leasing and resident paperwork; and maintains confidential property, maintenance, and financial records. The position supervises on-site employees, coordinates with the Regional Manager on budgets and reporting, and supports property marketing efforts. Travel between assigned properties and to periodic corporate trainings and meetings is required.

The position requires a high school diploma or equivalent and 1–2 years of property management or related industry experience. Project-based Section 8 or Section 42 experience is a plus. The employee must be able to inspect properties, travel using personal transportation, and work later hours or Saturdays as needed. ACC describes its culture as grounded in teamwork, accountability, empowerment, open communication, and flexibility.

Requirements

• High school diploma or equivalent.
• 1–2 years of property management or industry-related experience.
• Proficiency with computer applications for word processing, spreadsheets, databases, and presentations, including MS Outlook, Word, and Excel.
• Ability to physically inspect properties.
• Valid driver's license with an acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and manage time efficiently.
• Excellent verbal and written communication skills.
• Strong customer service skills and ability to handle complaints positively and efficiently.
• Goal-oriented and able to work as part of a team.
• Ability to work independently under tight deadlines.
• Professional and respectful appearance and interactions.
• Ability to lift up to 25 pounds unassisted as needed.
• Ability to travel to assigned properties using personal transportation and attend periodic trainings and meetings.
• Ability to supervise on-site staff, including maintenance technicians, assistant community managers, leasing agents, and cleaners.

Nice To Haves

• Knowledge of project-based Section 8 or Section 42 housing programs.
• Knowledge of fair housing laws.
• Experience with Onesite software.

Responsibilities

• Ensure complexes and vacant units are ready for showings and move-in dates.
• Explain property features and amenities to prospects, answer questions, conduct unit showings, and assist walk-in visitors during open office hours.
• Address resident concerns and maintenance requests promptly, and maintain strong resident relations while enforcing company and community policies.
• Process applicant, recertification, renewal, move-in, and move-out paperwork in accordance with company policies and Fair Housing requirements.
• Generate, distribute, and monitor renewal notices and follow up as needed.
• Collect rent and handle delinquency matters and related reporting according to company procedures and policies.
• Maintain resident correspondence and secure resident files and confidential information in compliance with company policies and fair housing law.
• Maintain maintenance files, binders, accounting records, budget materials, and marketing binders in a safe and secure area.
• Coordinate and oversee maintenance activities performed by employees and independent contractors.
• Manage, train, guide, and coach on-site property employees.
• Maintain relationships with vendors, suppliers, and other professionals servicing the company or property.
• Report and document accidents and emergency situations promptly.
• Recommend and assist with marketing efforts and strategy implementation.
• Maintain current knowledge of assigned property descriptions and classifications, and stay up to date on and adhere to fair housing laws and company policies.
• Coordinate, plan, and review the next year's budget allowance with the Regional Manager for approval.
• Coordinate bank deposits as needed.
• Complete assigned reports and projects for the Regional Manager by required deadlines.
• Travel to assigned properties and periodic trainings and meetings arranged through the Corporate office.

Benefits

• Competitive pay with bonus opportunities.
• Company-sponsored medical HRA plans and voluntary dental and vision coverage for employees working 30 or more hours per week.
• Short-term disability, long-term disability, and life insurance options for employees working 30 or more hours per week.
• Company-paid $25,000 life insurance policy when enrolled in STD and LTD, available to employees working 30 or more hours per week.
• 401(k) eligibility for full-time and part-time employees after six months of employment, with company match of 25% of the first 5% of eligible compensation and full vesting after three years.
• Paid time off provided up front.
• 10 paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program for all employees, including full-time and part-time team members, with no enrollment required.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED