Assistant Community Manager (Multi-Site)

ACC Management Group • Whitewater, WI

5d • Onsite

About The Position

ACC Management Group is seeking a highly organized, dependable, and detail-oriented Assistant Community Manager to support daily operations across residential communities. The role assists with property operations, resident relations, leasing, maintenance coordination, records, payments, and customer service. The Assistant Community Manager works with residents, prospects, vendors, suppliers, and team members, and supports the Community Manager. This position has no supervisory responsibilities.

The role operates in a professional office environment and requires travel to assigned properties using personal transportation, as well as occasional travel to corporate-office trainings and meetings. Flexibility to work later hours or Saturdays as needed is required. The position requires a valid driver’s license with an acceptable driving record and the ability to lift up to 25 pounds unassisted as needed.

Requirements

• High school diploma or equivalent required.
• Previous customer service experience required.
• Knowledge and experience in an office or clerical setting.
• Proficiency with computer software for word processing, spreadsheets, databases, and presentations, including MS Outlook, Word, and Excel.
• Valid driver’s license with an acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and manage time efficiently.
• Excellent verbal and written communication skills.
• Goal-oriented and a team player.
• Ability to work independently under tight deadlines.
• Professional and respectful appearance and interactions.
• Ability to lift up to 25 pounds unassisted as needed.
• Ability to travel to assigned property locations using personal transportation and to periodic trainings and meetings arranged through the Corporate office.

Nice To Haves

• 1–2 years of leasing or property management experience preferred.
• Experience with Onesite software is a plus.

Responsibilities

• Ensure complexes and vacant units are ready for showings and move-in dates.
• Communicate property features and amenities to prospects, answer their questions in a timely manner, and conduct vacant-unit showings.
• Greet walk-in traffic during open office hours and address visitors’ needs, questions, or complaints.
• Address resident concerns and maintenance requests in a timely manner.
• Process applicant, recertification, renewal, move-in, and move-out paperwork in accordance with company policies and Fair Housing requirements.
• Generate, distribute, and monitor renewal notices and follow up as needed.
• Collect rent payments according to company procedures and policies.
• Assist with delinquency matters and related reporting.
• Maintain strong resident relations while implementing company and community policies, and assist the Community Manager with resident relations.
• Maintain relationships with vendors, suppliers, and professionals servicing the company or property.
• Record and document resident correspondence as appropriate.
• Report and document accidents and emergencies to the Community Manager in a timely manner.
• Maintain resident files and confidential information securely and in compliance with company policies and Fair Housing law.
• Make recommendations and assist with marketing efforts and strategy implementation.
• Maintain current knowledge of assigned property descriptions and classifications.
• Stay current on and comply with Fair Housing laws, policies, and practices, and ACC Management Group policies and procedures.

Benefits

• Competitive pay with bonus opportunities.
• Company-sponsored medical HRA plans.
• Voluntary dental and vision coverage for employees working 30 or more hours per week.
• Short-term disability, long-term disability, and life insurance options for employees working 30 or more hours per week.
• Company-paid $25,000 life insurance policy when enrolled in short-term and long-term disability, for employees working 30 or more hours per week.
• 401(k) eligibility after six months of employment for full-time and part-time employees, with a company match of 25% of the first 5% of eligible compensation and full vesting after three years.
• Paid time off provided up front.
• 10 paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program for all employees, with no enrollment required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED