Operations Manager OPEX

Stord•Atlanta, GA

15h

About The Position

Stord is seeking an adaptable Operations Manager – Operational Excellence (OPEX) to build operational leadership capability and drive continuous improvement across its fulfillment network. This traveling role embeds within fulfillment centers for several weeks at a time to provide hands-on operational support, coaching, and development to new and emerging Area Managers and Operations Managers. The position also supports enterprise initiatives in network standardization, revenue capture, waste reduction, process improvement, and operational scalability. The OPEX Manager assesses site operations and leadership capability, identifies gaps, and develops targeted plans that balance immediate business needs with long-term capability building. The role may serve as an interim Operations Manager during transitions, openings, or talent gaps, and partners with site, regional, network, and cross-functional leaders to improve execution and adopt consistent operating practices. The position includes frequent travel, extended on-site assignments, and work in distribution center environments.

Requirements

At least 5 years of experience in a high-volume, direct-to-consumer warehouse or fulfillment environment.
Previous experience as an Operations Manager or Senior Manager with direct reports.
Demonstrated success training, mentoring, coaching, or developing warehouse leadership.
Strong operational knowledge of labor management, productivity, inventory management, quality, fulfillment, replenishment, and warehouse process flow.
Ability to assess operational performance, identify root causes, and translate opportunities into clear, actionable improvement plans.
Experience leading teams of 60 or more non-exempt employees and multiple salaried leaders.
Willingness to travel up to 75% and remain on-site for multi-week assignments.
Strong understanding of WMS systems, warehouse technology, RF devices, and operational reporting tools.
Proficiency in Excel, Google Suite, and basic reporting and data analysis tools.
Clear written and verbal communication skills, including the ability to coach, influence, and build alignment across organizational levels.
Strong problem-solving mindset, bias toward action, and ability to adapt in fast-paced, evolving environments.
Ability to balance immediate operational execution with long-term leadership and capability development.
Comfort learning and adopting new technologies, including AI tools, and applying them to productivity, decision-making, reporting, training, and operational processes.
Comfort working in a distribution center with varying temperatures, moderate noise, and physical activity.
Ability to lift up to 75 lbs and remain on your feet for extended periods.
Willingness to work non-standard hours, including nights and weekends, especially during site launches or training cycles.
Flexibility to travel frequently and stay on-site for multi-week assignments as business needs evolve.

Nice To Haves

Bilingual in English and Spanish.
Experience with Lean Six Sigma or other continuous improvement methodologies.
Experience leading or supporting multi-site operations, network-wide standardization, or enterprise operational initiatives.
Experience in startup, high-growth, or fast-scaling logistics environments.
Experience using AI, automation, or other emerging technologies to improve business processes, reporting, training, or operational decision-making.
Curiosity and willingness to continuously learn and apply emerging AI tools and technologies in an operational environment.
Bachelor's degree in Operations, Supply Chain, Business, or equivalent experience.

Responsibilities

Travel to fulfillment sites to support new leader onboarding, shadowing, and system navigation.
Embed at fulfillment centers for extended periods to coach and develop new and emerging Area Managers and Operations Managers.
Assess leadership capability and operational execution, identify gaps, and build targeted development plans.
Train and coach leaders in labor management, productivity and performance management, stream and floor management, aged order resolution, inventory and replenishment flow, and daily operational reporting.
Develop leaders' ability to independently manage high-performing operations through real-time coaching, feedback, observation, and performance management.
Serve as an interim Operations Manager as needed during transitions, openings, or talent gaps.
Model Stord processes for inventory management, quality, labor planning, and order fulfillment, and ensure alignment to operational KPIs.
Support development and adoption of standardized operating practices, management routines, and processes across the fulfillment network.
Identify and implement opportunities to improve efficiency, reduce waste, eliminate process variation, and sustain continuous improvement.
Support enterprise initiatives involving network standardization, revenue capture, waste reduction, continuous improvement, and operational scalability.
Partner with site and network leadership to identify site-level opportunities and implement and scale successful solutions across facilities.
Develop and refine training materials and standard operating procedures based on field experience.
Partner with HR, Safety, Training, Engineering, and other business partners to support consistent messaging and execution.
Track trainee progress and escalate concerns or development opportunities to site and regional leadership.
Foster leadership excellence through daily presence, stand-up participation, performance observation, and engagement with site teams.
Stay current on system, process, and technology changes and incorporate updates into training.
Learn and apply emerging AI tools and technologies to operational processes, leadership effectiveness, reporting, problem-solving, and continuous improvement.
Identify opportunities to incorporate AI-enabled tools and automation into training, standard work, reporting, and operational decision-making.
Document visit outcomes, leadership assessments, development progress, and actionable follow-ups for site and regional leadership.