Operations Manager OPEX

Stord•Atlanta, GA

About The Position

Stord is seeking a capable, adaptable Operations Manager – Operational Excellence (OPEX) to strengthen operational leadership and drive continuous improvement across its fulfillment network. The role travels to fulfillment centers and embeds on-site for several weeks at a time to provide hands-on operational support, leadership coaching, and development for new and emerging Area Managers and Operations Managers. It may also serve as an interim Operations Manager during transitions, site openings, or talent gaps. The position supports network-wide priorities such as standardization, revenue capture, waste reduction, process improvement, and scalable operations. The manager assesses site performance and leadership capabilities, develops targeted improvement and development plans, reinforces standardized operating practices, and partners with site, network, and cross-functional leaders. The role also maintains training and visit documentation and applies emerging AI tools and technologies where they can improve operations, training, reporting, and decision-making.

Requirements

At least 5 years of experience in a high-volume direct-to-consumer warehouse or fulfillment environment.
Previous experience as an Operations Manager or Senior Manager with direct reports.
Demonstrated success training, mentoring, coaching, or developing warehouse leaders.
Strong operational knowledge of labor management, productivity, inventory management, quality, fulfillment, replenishment, and warehouse process flow.
Ability to assess operational performance, identify root causes, and convert opportunities into clear, actionable improvement plans.
Experience leading teams of 60 or more non-exempt employees and multiple salaried leaders.
Willingness to travel up to 75% and remain on-site for assignments lasting multiple weeks.
Strong understanding of WMS systems, warehouse technology, RF devices, and operational reporting tools.
Proficiency in Excel, Google Suite, and basic reporting and data-analysis tools.
Strong written and verbal communication skills, including the ability to coach, influence, and build alignment at all organizational levels.
Strong problem-solving skills, bias toward action, and ability to adapt in fast-paced, evolving environments.
Ability to balance immediate operational execution with long-term leadership and capability development.
Comfort learning and adopting new technologies, including AI tools, and applying them to improve productivity, decision-making, reporting, training, and operational processes.
Comfort working in a distribution center with varying temperatures, moderate noise, and physical activity.
Ability to lift up to 75 pounds and remain on one’s feet for extended periods.
Willingness to work non-standard hours, including nights and weekends, particularly during site launches or training cycles.
Flexibility to travel frequently and stay on-site for multi-week assignments as business needs evolve.

Nice To Haves

Bilingual in English and Spanish.
Experience with Lean Six Sigma or other continuous-improvement methodologies.
Experience leading or supporting multi-site operations, network-wide standardization, or enterprise operational initiatives.
Experience in startup, high-growth, or fast-scaling logistics environments.
Experience using AI, automation, or other emerging technologies to improve business processes, reporting, training, or operational decision-making.
Curiosity and willingness to continuously learn and apply emerging AI tools and technologies in an operational environment.
Bachelor’s degree in Operations, Supply Chain, Business, or equivalent experience.

Responsibilities

Travel to network sites to support new-leader training, including onboarding, shadowing, and system navigation.
Embed in fulfillment centers for extended periods to coach and develop new and emerging Area Managers and Operations Managers.
Assess leadership capability and operational execution, identify gaps, and create targeted development plans.
Train and coach leaders in labor management, productivity and performance management, stream and floor management, aged-order resolution, inventory and replenishment flow, and daily reporting.
Develop leaders’ ability to manage high-performing operations independently through observation, real-time coaching, feedback, and performance management.
Act as an interim Operations Manager when needed during transitions, openings, or talent gaps.
Model and execute Stord processes for inventory management, quality, labor planning, and order fulfillment.
Coach new leaders in real time and ensure alignment with operational KPIs.
Support the development and adoption of standardized operating practices, management routines, and processes across the fulfillment network.
Identify and pursue opportunities to improve efficiency, reduce waste, eliminate process variation, and achieve sustainable continuous improvement.
Support enterprise initiatives involving network standardization, revenue capture, waste reduction, continuous improvement, and operational scalability.
Partner with site and network leaders to identify local opportunities and implement and scale successful solutions across facilities.
Develop and refine training materials and standard operating procedures using field experience.
Partner with HR, Safety, Training, Engineering, and other business partners to promote consistent messaging and execution.
Track trainee progress and escalate concerns or development opportunities to site and regional leadership.
Promote a strong culture and leadership excellence through daily presence, stand-up participation, performance observation, and direct engagement with site teams.
Keep current on system, process, and technology changes and incorporate updates into training.
Learn and apply emerging AI tools and technologies to improve operational processes, leadership effectiveness, reporting, problem-solving, and continuous improvement.
Identify opportunities to use AI-enabled tools and automation in training, standard work, reporting, and operational decision-making.
Document visit outcomes, leadership assessments, and development progress, and provide actionable follow-up to site and regional leadership.