Operations Coordinator Jobs

About The Position

Requirements

• At least 1 year of experience in property operations, facilities management, residential life, hospitality, tenant services, or a related operational role.
• Ability to travel regularly between CFSI’s Allston apartments and downtown Boston office.
• Availability for designated evening and weekend work, including participation in an on-call rotation for housing emergencies.
• Strong organization and ability to manage multiple properties, deadlines, schedules, and requests simultaneously.
• Strong customer service and conflict-resolution skills, with sound judgment about when to resolve, document, or escalate an issue.
• Demonstrated ability to work independently and flexibly in a fast-paced, complex environment.
• Deep commitment to diversity, belonging, inclusion, and equity, and experience working with culturally diverse teammates.
• Alignment with and commitment to CFSI’s core values: community, collaboration, innovation, wellbeing, equity, growth mindset, and transparency.

Nice To Haves

• Experience with property management, ticketing, or project-management software.

Responsibilities

• Respond to facilities and maintenance requests, concerns, and questions from Fellows and subtenants.
• Participate in an on-call rotation for housing emergencies, including designated evening and weekend coverage.
• Coordinate responses to CFSI housing emergencies with the Associate Director of Student Experience and property management teams.
• Liaise with landlords and property managers to ensure CFSI housing is maintained, furnished, and in good working order.
• Audit and inspect apartments and replace or repair furnishings as needed.
• Work with apartment utility providers to ensure service, resolve service issues, and coordinate billing.
• Maintain basic office supplies for CFSI offices and classroom spaces.
• Organize and help facilitate regular office organization days for staff.
• Manage the Programs space reservation calendar with the Non-Profit Center and submit and follow up on facilities requests with the building property manager.
• Advertise vacant rooms and apartments on Facebook groups and other sites to attract potential tenants.
• Respond to potential subtenant inquiries and provide leasing details.
• Schedule and conduct property showings for potential subtenants.
• Review subtenant interest forms and work with the Senior Manager of Operations to draft contracts, send invoices, and track rent payments.
• Monitor and forecast apartment and room vacancies so empty units can be rented.
• Source additional apartments for Fellow housing as student numbers grow.
• Rent office event spaces when not in use by CFSI programs, including invoicing, setup, and coordination with renters.
• Oversee and coordinate move-in and move-out for subtenants and Fellows, including four annual Fellow housing transitions.
• Schedule apartment cleaning, distribute and manage keys, and document apartment condition before and after stays.
• Maintain clear housing procedures and records to support consistent communication, handoffs, and follow-up.
• Monitor property financial performance, operating expenses, rental income, and facilities budgets.
• Participate in other strategic projects as time allows.

Benefits

• Health insurance, with 80% of the cost covered by CFSI and 20% by the employee.
• Dental insurance, with 50% of the cost covered by CFSI.
• Vision plan.
• Flexible Spending Account.
• Commuting reimbursements up to $45 per month.
• Telecommunications reimbursement up to $100 per month.
• 21 vacation/personal days.
• 12 or more organizational holiday days per year.
• Office closure the week between Christmas and New Year and on six summer Fridays.
• Regular, ongoing feedback and professional development opportunities internally, with access to organizational resources for additional external development opportunities.