Operations Coordinator 3rd Shift

Venture Transport•Indianapolis, IN

About The Position

The Operations Coordinator coordinates and monitors transportation activities to support efficient freight movement and customer service objectives. The role works with drivers, dispatch, planning, customers, and leadership to support on-time service, effective communication, regulatory compliance, and fleet utilization. The coordinator identifies and resolves operational challenges, supports driver engagement and retention, maintains accurate records, and contributes to the transportation operation’s success. The schedule is a rotating 7 days on / 7 days off.

Requirements

High school diploma or equivalent required.
Experience communicating with drivers, customers, and internal stakeholders in a fast-paced operational environment.
Ability to work a rotating 7 days on / 7 days off schedule, including weekends and holidays that fall within the scheduled rotation.
Strong organizational and multitasking skills in a fast-paced transportation environment.
Excellent verbal and written communication skills.
Ability to problem-solve and make decisions under pressure.
Working knowledge of DOT regulations and transportation operations.
Proficiency with transportation management systems, Microsoft Office Suite, and ELD platforms; TMW is preferred.
Ability to build positive relationships with drivers, customers, and internal stakeholders.
Strong attention to detail and commitment to accuracy.

Nice To Haves

Associate degree in Transportation, Logistics, Business Administration, Supply Chain Management, or a related field.
At least 2 years of experience in transportation, logistics, fleet operations, dispatch, customer service, or a related operational role.
Experience in the trucking or transportation industry.
Experience with Transportation Management Systems (TMS), such as TMW, or similar transportation software.
Working knowledge of DOT regulations, Hours of Service requirements, and transportation compliance practices.
Associate or bachelor’s degree in Logistics, Supply Chain, Transportation, Business Administration, or a related field.
Experience managing drivers in a mid-to-large-scale trucking operation.
Knowledge of DOT/FMCSA regulations and safety protocols.
Proficiency in Microsoft Office products.
Knowledge of transportation, operations, and/or logistics industries.
Experience with TMW Office Suite and ELD systems.
Bilingual in English and Spanish.

Responsibilities

Coordinate daily transportation activities to support on-time pickup and delivery.
Serve as a primary point of contact for drivers during assigned shifts, providing support and guidance.
Monitor load and route execution and address service issues or delays.
Communicate shipment status, delays, and service concerns to customers, brokers, and third-party logistics providers.
Collaborate with dispatch, planning, and operations teams to optimize fleet utilization and service performance.
Enter and maintain operational data in TMW and other company systems.
Monitor driver activity and utilization to support operational efficiency and customer commitments.
Ensure drivers are trained to use PeopleNet, ELD, and other required technology platforms.
Track and communicate equipment availability, trailer pool status, and asset utilization needs.
Coordinate pickup and delivery appointments and required schedule changes.
Monitor customer lane requirements and volume commitments.
Escalate critical operational issues and service disruptions to leadership as appropriate.
Support driver retention through positive working relationships and timely issue resolution.
Partner with Safety and Compliance teams to support adherence to DOT regulations and company policies.
Maintain effective shift-transition communication across the rotating schedule.
Provide on-call or after-hours operational support as required during scheduled work periods.
Prepare and distribute operational updates, reports, and shift notes as needed.
Comply with company policies and procedures and applicable laws and regulations.
Perform additional duties as assigned.