Operations Manager - 3rd Shift

Idexx•Glen Burnie, MD

6d•Onsite

About The Position

The Operations Manager oversees the day-to-day operations of IDEXX’s veterinary diagnostic reference laboratory in Glen Burnie, Maryland, leading a workforce of more than 60 people. The position coordinates laboratory operations, business planning, people management, and results, with responsibility for achieving business, revenue, profitability, quality, and efficiency goals. The manager leads supervisory staff across shifts, oversees staffing and work assignments, establishes performance metrics, monitors activities, and evaluates performance. The role also leads laboratory budgeting, policies, and procedures, and develops and implements strategies for efficiency and continuous improvement. The position is an on-site, overnight third-shift role, scheduled Tuesday night through Saturday night, from 1:00 a.m. to 9:30 a.m. The schedule may need to be altered to attend morning meetings and oversee shift changes.

Requirements

5–7+ years of experience overseeing or managing a large, fast-paced, high-volume work environment.
Experience in a leadership position during third-shift hours.
Proven success managing a large team, with a focus on employee performance, empowerment, and development.
Experience as a change agent; the posting also describes LEAN experience as preferred and experience applying it in lean manufacturing and implementation.
Ability to adapt departmental plans and priorities to address resource and operational challenges in a global company.
Strong ability to organize, prioritize, and direct work activities.
Track record of successful project management skills and abilities.
Strong verbal and written communication skills, including the ability to present information effectively to senior management and direct reports.
Proficiency with Excel, Word, and other PC applications, and comfort with high computer use.
Applicants must be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

Bachelor’s degree in a related field, such as business or science, is preferred.
LEAN experience is preferred.

Responsibilities

Oversee the direct management and day-to-day operations of a veterinary diagnostic reference laboratory with more than 60 employees.
Coordinate laboratory operations, business planning, people management, and delivery of results.
Manage the laboratory’s business goals and results, including revenue and profitability goals.
Manage staffing and supervisory staff, assign work, establish performance metrics, monitor activities, and evaluate performance.
Lead development of the laboratory budget, policies, and procedures.
Develop and implement strategies to increase efficiency, maintain quality, and continuously improve policies, systems, and procedures.
Lead and develop a large team, promoting employee performance, empowerment, and development.
Help the team embrace change and address resource and operational challenges.
Attend morning meetings and oversee shift changes as needed.