OPERATIONS MANAGER- 3rd Shift

Aurora Parts•Springettsbury Township, PA

13h•Onsite

About The Position

The Operations Manager manages day-to-day warehouse operations and material flow from receipt through shipment, working with warehouse supervisors and teams across Transportation, Sales, Customer Service, and regional PDC staff. The role drives fulfillment service levels, customer experience, operational performance, revenue, and profitability through operational strategy and process improvement. The manager oversees facility safety, compliance, cleanliness, and organization; supports regional PDCs as required; and manages operations in the Assistant General Manager’s absence. The role includes managing operational processes across the PDC, including receiving discrepancies, claim resolution, cycle counting, and inventory management. It carries out management responsibilities in accordance with organizational policies and applicable laws, including developing and implementing process improvements using lean concepts. Responsibilities also encompass employee hiring and training, quality assurance, project management, long-term planning, budgeting, and coordinating teams to improve efficiency and performance.

Requirements

High school diploma or equivalent required.
Warehouse and/or manufacturing leadership experience required.
Supervisory experience required.
Strong data collection and analysis skills.
Capability with MS Excel, Word, PowerPoint, and Outlook.
Attention to detail and task completion skills.
Excellent written and verbal communication skills, including developing meeting content and presenting to groups.
Familiarity with warehouse associate management, including scheduling, payroll time and attendance, and vacation approvals.
Ability to bend and lift up to 50 pounds.
Occasional air or land travel may be required.

Nice To Haves

Bachelor’s degree preferred.
Familiarity with the tractor-trailer/heavy-duty equipment industry preferred.

Responsibilities

Collaborate with warehouse supervisors to resolve immediate day-to-day operational issues.
Monitor, report, and drive fulfillment service-level metrics to provide an excellent customer experience and deliver on company commitments.
Create and implement operational strategy and innovation to achieve revenue, operational performance, and profitability goals.
Manage competing priorities in a fast-paced environment through effective communication and follow-through.
Establish process-improvement initiatives that deliver year-over-year improvement and optimize daily operations, using lean concepts and thinking.
Manage the flow of products and materials from receipt to shipment, working with Transportation, Sales, Customer Service, and regional PDC staff.
Manage facility safety and compliance.
Manage day-to-day operations when the Assistant General Manager is absent.
Manage assigned projects and maintain project boards.
Maintain facility cleanliness and organization.
Hire and train employees and manage quality assurance programs.
Develop process improvements to help ensure tasks are completed on schedule.
Plan long term and create initiatives that further the company’s overall goals.
Coordinate teams to encourage idea exchange and cross-team learning.
Assess departmental budgets to minimize expenses and optimize profits.
Motivate employees through positive encouragement and incentive initiatives.
Identify potential problems and operational friction, and develop solutions to improve efficiency and revenue.
Identify opportunities to expand or change direction in response to market changes.
Manage PDC processes including receiving discrepancies, claim resolution, cycle counting, and inventory management.
Support regional PDCs as required and perform other duties assigned by management.