Manager - Operations (3rd Shift)

Wesco • Alsip, IL

9d • $89,928 - $121,403 • Onsite

About The Position

As the Manager – Operations, you will manage multiple priorities in a customer-centered environment and lead a diverse group of team members, which can include Operations Associates, Drivers, and Administrative Coordinators. You will interact with internal departments such as Sales and external customers, providing exceptional service through order fulfillment and problem resolution. You will oversee key performance indicators (KPIs) to maintain and improve service quality and may manage employees in a unionized environment.

The typical shift is 9 PM to 5:30 AM, with flexibility required because shift times may vary based on operational and team needs. Work is generally performed in a warehouse environment that is moderately quiet, well ventilated, and well lighted. Warehouse employees may be exposed to all kinds of weather, may be required to wear protective clothing, and may operate heavy equipment under strict safety regulations.

Requirements

• High school degree or equivalent.
• Experience managing a group or team of individual contributors and/or indirectly supervising support staff.
• Knowledge of Microsoft applications such as Excel, Word, Teams, and PowerPoint.
• Ability to communicate effectively in group and individual settings.
• Ability to handle multiple priorities with a high sense of urgency.
• Ability to travel 0–25% of the time.

Nice To Haves

• Bachelor’s degree.
• 5+ years of operations experience, specifically in distribution center facilities.

Responsibilities

• Manage location operations, including accurate and on-time order fulfillment and shipping, on-time receiving, working capital as it relates to Operations, inventory, and quality management systems.
• Manage a location that may include multiple warehouse management systems and/or multifaceted customer value-added services.
• Maintain a safe, secure, and inclusive workplace.
• Manage, coach, mentor, hire, and train employees, including conducting performance management.
• Ensure compliance with policies, procedures, and audit standards, including internal controls and ISO 9000.
• Manage the expense-based profit and loss statement (P&L) to plan.
• Drive facility efficiencies using LEAN methodologies.
• Maintain facility tour-ready standards.
• Ensure preventative maintenance of the facility and equipment, including material handling equipment, wire cutting machines, racking systems, and warehouse infrastructure.
• Match facility capacities to customer and sales professionals’ expectations; work with sales professionals and leadership to align with market strategy and set customer expectations accurately.
• Work with support departments such as Accounts Payable, Accounts Receivable, Human Resources, and Finance.
• Actively contribute to developing annual facility budgets.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• Retirement savings plans.
• Eligible positions may include participation in a bonus or sales incentive plan, subject to applicable plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED