OPERATIONS SUPERVISOR – 3rd Shift
About The Position
The Operations Supervisor provides leadership and general supervision to employees in a dynamic, high-volume, multi-shift fulfillment center. The supervisor participates in employee onboarding, training, development, discipline, and performance reviews, and develops supervisory and leadership skills through ongoing professional development. The role requires planning and organizing work to ensure tasks are completed successfully, supporting the Operations Manager, and ensuring timely and accurate product receipt and order fulfillment. The supervisor optimizes resources and processes, manages compliance with company policies and procedures, promotes continual process improvement, and leads employee initiatives that foster engagement and commitment to success.
Requirements
- Previous supervisory or leadership experience.
- Prior warehouse or distribution experience.
- Proficiency with Microsoft Office programs, primarily Word and Excel.
- Knowledge of labor relations and experience working in a union environment.
- Knowledge or experience in a transportation environment, such as shipping, receiving, inventory management, distribution, or dispatch.
- Knowledge or experience working with warehouse management systems.
Nice To Haves
- Bilingual language skills; Spanish or Burmese is a bonus.
Responsibilities
- Manage department quality to ensure orders are shipped accurately, with customer service and quality as priorities.
- Meet and exceed key performance indicators for customer service, safety, department efficiency, and work-in-process carryover.
- Identify and correct safety hazards; create a safe work environment and safety-minded team; address safety issues and concerns throughout the operation.
- Engage employees and help ensure they feel valued to support staff retention.
- Train, develop, and mentor hourly staff to support their career growth.
- Promote a fun, open, and collaborative culture throughout the facility.
- Communicate effectively with all organizational levels and departments, including HR, Building Services, IT, Engineering, and Logistics.
- Understand business priorities and anticipate and address potential challenges.
- Meet assigned project deadlines.
- Identify operational constraints, drive innovation, and work to eliminate constraints.
- Develop a work environment that welcomes change, challenges established norms, and drives innovation.
- Support the Operations Manager in ensuring timely, accurate product receipt and order fulfillment and in optimizing resources and processes.
- Manage employee compliance with company policies and procedures and drive continual process improvement.
Benefits
- Competitive medical, dental, and vision benefits.
- Employer HSA contribution.
- 401(k) match.
- Employee Assistance Program.
- Wellness initiatives.
- 30% associate merchandise discount across the family of brands.
- Employee discounts on travel, cell phone plans, and more.
- Generous paid time off program.
- Life insurance benefits.
- Internal charity that supports associates and their immediate family members during times of extreme hardship.
- Promote-from-within culture.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
